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Title: Uptime Infrastructure Monitor Knowledge Base  
Author: IDERA May 23, 2014
Last Changed by: IDERA Nov 17, 2017
Tiny Link: (useful for email) http://docs.uptimesoftware.com/x/EYBU
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    Page: /var/adm/messages kernel: cdrom: open failed
    Page: 'Default up.time DataStore' Monitor crit after adding a vCenter to Uptime Infrastructure Monitor
    Page: 'up.time Data Collector' is unavailable error in web interface
    Page: "Database Not Responding" Message Appears in Global Scan
    Page: "No recent performance data available. Is the system online?" - Uptime Infrastructure Monitor Agent Windows elements
    Page: "No recent performance data available. Is the system online?" - WMI elements
    Page: Access the Applications dashboard without logging in
    Page: Active Directory or LDAP Authentication Troubleshooting
    Page: Active Directory Service Monitor example
    Page: Add firewall rule to open port 9998 for Linux agent
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Documentation Portal (1)     Page: Legal Notices
Knowledge Base (319)     Page: Changing the default host check
    Page: Agent install file is corrupt after download
    Page: Configuring SQL Server Ports
    Page: What happens to performance data and monitoring if Uptime Infrastructure Monitor is offline?
    Page: Custom Dashboard - using the URL gadget
    Page: Ensuring an Application is Always Running
    Page: Backing up and Recovering Uptime Infrastructure Monitor
    Page: How to get custom script retained data values
    Page: Password for the Uptime Infrastructure Monitor virtual appliance
    Page: Uptime Infrastructure Monitor agent daemon error: permission denied
    Page: High CPU Usage on Windows Agent
    Page: Can't access Windows Installer Service
    Page: Ensuring that a non-Windows agent is listening
    Page: Does Uptime Infrastructure Monitor monitor WebSphere MQ or Portal Server?
    Page: How to exclude file systems from the GlobalScan page
    Page: Is SQL Server Browser service required to monitor MS SQL?
    Page: Enabling a UI-only Uptime Infrastructure Monitor instance
    Page: Is Uptime Infrastructure Monitor multi-threaded?
    Page: Creating Plugin Service Monitors in Uptime Infrastructure Monitor
    Page: Uptime Infrastructure Monitor server load high at the start of the month
    Page: Importing Archived Data into Uptime Infrastructure Monitor
    Page: How to register and login to the online User Community
    Page: erdcloader java exception: Content is not allowed in prolog
    Page: Monitoring WebSphere with Uptime Infrastructure Monitor
    Page: Agent not responding after IP or hostname change
    Page: 'up.time Data Collector' is unavailable error in web interface
    Page: Contributing Plugins for Uptime Infrastructure Monitor
    Page: Negative Values Displayed in Graphs
    Page: Can't add HMC managed server to Uptime Infrastructure Monitor
    Page: Converting the Uptime DataStore from MySQL to SQL Server
    Page: Agentcmd redirect log info to logfile rather then standard out
    Page: Securing the Linux agent (tcpwrappers and ssl)
    Page: Expanding Uptime Infrastructure Monitor's Capabilities with Plugin Monitors
    Page: Installing or Uninstalling the Uptime Infrastructure Monitor Agent on Linux
    Page: Uptime Infrastructure Monitor Version Support Status
    Page: Still receiving alerts when topological dependency has failed
    Page: Understanding your Oracle Connection Settings
    Page: Verifying the Configuration of SQL Server Ports
    Page: Setting up a reporting instance
    Page: What options does the addsystems utility use for WMI
    Page: Errors when trying to delete performance data
    Page: Tru64 agent does not ignore NFS file systems
    Page: Graphs not displayed in Firefox running on Linux desktop
    Page: How to change the link back URL in email alerts
    Page: Creating custom reports with Microsoft Reporting Service
    Page: What are the graphic columns in an XML report output file
    Page: How to set up email server information
    Page: Are Service Monitor passwords encrypted?
    Page: Monitoring Servers And Services Behind a Firewall
    Page: Do I need a different agent for each monitored application?
    Page: Windows agent msstdfmt.dll not registered
    Page: Custom Alert Format Variables
    Page: Query to retrieve MySQL database size
    Page: CPU Utilization not matching Linux OS output
    Page: How to restart an agent
    Page: Plugin returns UNKNOWN - Error: Problem running monitor
    Page: Telnet commands for email server authentication debugging
    Page: WebSphere Performance Metrics
    Page: SQL Server does not seem to be running on this system
    Page: Can Uptime Infrastructure Monitor and the database run on different operating systems?
    Page: Linux Agent filesystem permissions
    Page: Connecting to the Uptime Infrastructure Monitor DataStore via ODBC
    Page: Monitoring HTTP Services in a Load Balanced Cluster
    Page: Recommended Monitoring Station Hardware
    Page: How to graph LPAR workload
    Page: Creating custom reports with Crystal Reports
    Page: Access the Applications dashboard without logging in
    Page: Securing the Uptime Infrastructure Monitor MySQL Database
    Page: Microsoft IIS Performance Metrics
    Page: SAR error and SADC problems on AIX 5.3
    Page: How does the Archiving Policy work?
    Page: HP-UX agent showing uptmagnt agent: Exec format error
    Page: Changing SNMP monitor values from String to Int to allow graphing
    Page: Error running Custom Script or Agent-Side Script
    Page: Unable to fully load vendor-supplied MIBs into Uptime Infrastructure Monitor 7.0
    Page: How to move the Uptime Infrastructure Monitor datastore directory
    Page: File System Capacity Monitor Examples
    Page: Linux Performance Metrics
    Page: Oracle database not responding in Uptime Infrastructure Monitor interface
    Page: Can an SNMP device be added as a Net-SNMP agent?
    Page: How to track VMotion on ESX servers
    Page: Installing Uptime Infrastructure Monitor on 64-bit Red Hat Enterprise Linux 6
    Page: Unable to browse MIB using the Uptime Infrastructure Monitor SNMP monitor
    Page: Using Scriptomatic to create custom monitors
    Page: When do script alerts or script actions run?
    Page: How to configure automatic recovery actions
    Page: Adding VIO LPARs to Uptime Infrastructure Monitor
    Page: Manually trim performance data from a MS SQL DataStore
    Page: SQL Server DB Error: Invalid object name 'dbversion'
    Page: Configuration and Performance Metrics for Network Devices
    Page: Net-SNMP Metrics
    Page: Migrating Your DataStore To a New Database
    Page: Linux Agent IP Security
    Page: Solaris Agent Commands
    Page: WebLogic Performance Metrics
    Page: MySQL Monitor error: Insufficient status data returned
    Page: How to Monitor DNS with Uptime Infrastructure Monitor
    Page: The up.time Data Collector is unavailable
    Page: Regular Expression Syntax Used with Uptime Infrastructure Monitor
    Page: Common User Agent Strings
    Page: Solaris agent not collecting performance data
    Page: High Availability for Uptime Infrastructure Monitor
    Page: Creating Custom Alert Scripts in Uptime Infrastructure Monitor Alert Profiles
    Page: Using -server option to optimize Java memory usage
    Page: Is Performance Monitor Interface required to monitor WebSphere?
    Page: Automatically restarting a Windows service
    Page: Windows agent using 100% of CPU resources
    Page: Does the Windows agent support 64-bit systems?
    Page: IRIX Performance Metrics
    Page: Java heap space Throwable: java.lang.OutOfMemoryError
    Page: ESX systems stopped collecting performance data
    Page: Creating Custom Service Monitors in Uptime Infrastructure Monitor
    Page: php error_log file growing due to deprecated messages
    Page: Process Count Monitoring with Net-SNMP
    Page: Troubleshooting WMI with WMIDIAG
    Page: License Reload message on UI instance
    Page: Freeing up space on your Monitoring Station
    Page: How to monitor MySQL Databases with Uptime Infrastructure Monitor
    Page: Resetting the Uptime Infrastructure Monitor Administrator Password
    Page: How to monitor Exchange with Uptime Infrastructure Monitor
    Page: Monitoring FreeBSD (or other non-supported OS versions)
    Page: Limited Performance Data Available
    Page: netcat quarantined by antivirus program
    Page: Process Count Check error: explorer not found
    Page: Can Uptime Infrastructure Monitor send SMS alerts?
    Page: "No recent performance data available. Is the system online?" - Uptime Infrastructure Monitor Agent Windows elements
    Page: How to set a service to only run once a day
    Page: Unexpected error initializing OID tree
    Page: phperror.log file filled with "File does not exist" errors
    Page: SQL Server Advanced Metrics
    Page: Troubleshooting Network Device Issues with snmpwalk
    Page: AIX agent installation error - sar: time change not positive
    Page: Can outages be removed from SLA reports?
    Page: Solaris Agent Timeout
    Page: Port closes immediately on Unix agent
    Page: How to contact technical support to report an Uptime Infrastructure Monitor problem
    Page: Does the HTTP monitor support SOAP requests?
    Page: Manually trim performance data from an Oracle DataStore
    Page: Monitoring a User Login Web Page
    Page: Microsoft Exchange Performance Metrics
    Page: Moving or Migrating the Uptime Infrastructure Monitor Monitoring Station
    Page: How to generate Server & Application availability reports
    Page: Using retained service metrics data to generate graphs
    Page: Creating Custom Service Monitors with Retained Data Collection
    Page: Failed to Get Configuration message from Linux Agent
    Page: Kernel Panic error running Virtual Appliance on Windows 7
    Page: What Oracle db permissions does Uptime Infrastructure Monitor require
    Page: Can I add a system to a maintenance window that has already started?
    Page: AIX agent pstat not working on 64-bit OS versions
    Page: What is the password for the Windows agent
    Page: SSL with Solaris agent
    Page: Uptime Infrastructure Monitor causing excessive ESX connection logging
    Page: Virtual Appliance - Uptime Infrastructure Monitor Data Collector is unavailable
    Page: Creating custom reports with Tableau
    Page: monitor failed: software caused connection abort: recv failed
    Page: Windows Performance Metrics
    Page: Upgrading to Uptime Infrastructure Monitor 7.2 through 7.5
    Page: LDAP: error code 12 - Unavailable Critical Extension
    Page: Metrics Monitored by Operating System
    Page: Creating Excel Reports that use Uptime Infrastructure Monitor Data
    Page: Data Collector won't start - "Not a trusted IP" error in uptime.log
    Page: Agent-based monitors are not working on my ESX hosts
    Page: SQL Server Locks
    Page: Exporting and Importing Your DataStore or Configuration
    Page: Can't generate graphs from Internet Explorer or FireFox
    Page: Rebuilding Windows Performance Counters
    Page: How to graph an AIX workload
    Page: Insufficient disk space to generate a report
    Page: SMTP Error 550 5.7.1 Unable to relay
    Page: uptime.log shows error: java.sql.SQLException ORA-00018
    Page: How to create a Service Group
    Page: Changing Linux Agent port or permissions
    Page: Error while pinging: Failed to create raw socket
    Page: Supported Browsers in Uptime Infrastructure Monitor
    Page: Configuring Uptime Infrastructure Monitor to send alerts with a hosted Exchange server
    Page: Date format in Excel export doesn't make sense
    Page: Does the Web Application Transaction monitor download images?
    Page: Forwarding Uptime Infrastructure Monitor alerts to BMC Remedy
    Page: Changing a monitored host's IP address
    Page: Changing Global Scan Performance Thresholds
    Page: Active Directory Service Monitor example
    Page: How to check if an agent is running
    Page: How to take a Solaris 10 agent out of maintenance mode
    Page: How to report ESX farm capacity
    Page: How many exclusions can the File System Capacity Monitor use?
    Page: SNMP monitor applet won't load
    Page: How to generate a graph in Uptime Infrastructure Monitor
    Page: Thread pool backlog
    Page: Monitoring services running on a different IP address than the agent
    Page: Can the Uptime Infrastructure Monitor Agent be bound to a specific interface?
    Page: High File Handle Count with Windows Agent
    Page: How to change the archive folder location
    Page: Changing the Windows Agent Port
    Page: Problems adding an Agent to Uptime Infrastructure Monitor
    Page: MySQL Advanced Metrics
    Page: Receiving "Could not connect to database" from Oracle Monitor
    Page: How to generate enterprise capacity reports
    Page: What permissions does Uptime Infrastructure Monitor require for ESX monitoring?
    Page: Add firewall rule to open port 9998 for Linux agent
    Page: Cannot log in to Uptime Infrastructure Monitor
    Page: How to create LPAR capacity report
    Page: Using the agentcmd utility
    Page: Monitoring and automatically restarting a Windows Service
    Page: Using SSL Communication with Linux-Based Agent
    Page: Does the DataStore need to reside on the Uptime Infrastructure Monitor server?
    Page: WMI User Permissions
    Page: SMTP Error 553: sorry, that domain isn't in my list of allowed rcpthosts
    Page: How to extend an Uptime Infrastructure Monitor evaluation license
    Page: ERROR: Unable to archive data file already exists
    Page: How does the SQL Server Tablespace Check monitor work?
    Page: How to monitor my applications with Uptime Infrastructure Monitor
    Page: How to add Ignored VMs or ESX hosts
    Page: Apache access.log file size keeps growing
    Page: Unable to access Uptime Infrastructure Monitor after changing hostname
    Page: Creating Maintenance Windows
    Page: Supported Databases in Uptime Infrastructure Monitor
    Page: How to Graph Retained Metrics for HTTP Monitor
    Page: Unable to contact agent
    Page: How to monitor IBM IVM
    Page: System stats change in Resource Usage reports
    Page: Default MySQL Database Users and Permissions
    Page: Finding your IBM HMC or VIO version
    Page: Can Uptime Infrastructure Monitor database monitors run stored procedures?
    Page: How to add a Net-SNMP enabled server to Uptime Infrastructure Monitor
    Page: Solaris Performance Metrics
    Page: Installing or Uninstalling the Uptime Infrastructure Monitor Windows agent
    Page: Process Check monitor does not check the full Solaris path
    Page: Starting (or restarting) and Stopping Uptime Infrastructure Monitor
    Page: Enabling the BEA WebLogic service monitor
    Page: Create read-only user with rights to set maintenance periods
    Page: What ports need to be open to add an ESX or vCenter system to Uptime Infrastructure Monitor?
    Page: Windows process CPU workload stats don't match CPU Total
    Page: How to change my Uptime Infrastructure Monitor user password
    Page: Stopping and Starting the Windows Agent
    Page: Tru64 Performance Metrics
    Page: Running Uptime Infrastructure Monitor with an MS SQL Server database
    Page: Windows agent shows 2 CPUs when it has only 1
    Page: How to determine the last status of a monitor
    Page: SLA still failing after my servers have recovered
    Page: IE Blocks an ActiveX Control During Graphing
    Page: Playing a custom sound during an alert
    Page: Integrating Scrutinizer with Uptime Infrastructure Monitor
    Page: ESX instance Percent Used > 100%
    Page: Working with Custom Alert Formats
    Page: Password issue when using jdbc driver with MS SQL
    Page: 'Default up.time DataStore' Monitor crit after adding a vCenter to Uptime Infrastructure Monitor
    Page: Error or Exception when installing license key
    Page: Received duplicates of the same report
    Page: Moving your license key
    Page: VMware ESX client and Uptime Infrastructure Monitor show different memory values
    Page: Does the DNS monitor support reverse lookups?
    Page: Agent rpm install error: unpacking of archive failed on file
    Page: "Database Not Responding" Message Appears in Global Scan
    Page: Manually trim performance data from a MySQL DataStore
    Page: SNMP service monitor fails to load
    Page: AIX pSeries LPAR Performance Metrics
    Page: Working with the Generic SNMP plugin monitor
    Page: ESX Instance Workload Data
    Page: How to monitor IMAP, POP and SMTP email services
    Page: Adjusting the Java Heap Size on Uptime Infrastructure Monitor 5 & 6
    Page: What does the grey or UNKNOWN status indicate
    Page: Windows Event Log Monitor returns Output: Monitor failed: For input string
    Page: GlobalScan Recent Outages graph appear to be an hour slow
    Page: Unable to access Uptime Infrastructure Monitor from a web browser
    Page: Login Problems
    Page: Uptime Infrastructure Monitor Windows Installation Fails on MySQL
    Page: Report Error Occurred During Processing
    Page: How to batch add many servers or devices to Uptime Infrastructure Monitor
    Page: Installing or Uninstalling the Uptime Infrastructure Monitor Agent on AIX or HP-UX
    Page: SQL Server error: Charset is not supported by the JVM
    Page: How to monitor a cluster in Uptime Infrastructure Monitor
    Page: AIX Agent Error - sar: Error 0
    Page: ERROR: Connection pool congestion
    Page: Agent does not start in daemon mode on SLES
    Page: Enabling the IBM WebSphere service monitor
    Page: Error: java.net.BindException: Address already in use
    Page: Does the HTTP monitor work with NTLM authentication?
    Page: Suppress Linux agent inetd uptmagnt connection warnings
    Page: Memory Consumption by Performance Counters
    Page: How to monitor a VPN or WAN link
    Page: Creating an Action Profile Recovery Script
    Page: Resolving LINUX or UNIX uptimeagent Daemon Messages
    Page: Upgrading to Uptime Infrastructure Monitor 7.1 or Earlier
    Page: Installing an Agent on 64-bit Red Hat Enterprise Linux 6
    Page: Error: System can not find the path specified
    Page: Excluding drives in the File System Capacity monitor
    Page: "No recent performance data available. Is the system online?" - WMI elements
    Page: Installation failure on Windows: Failure to create services
    Page: Shrinking your MySQL DataStore
    Page: What is a Power Unit?
    Page: Login screen returns Database not responding error after upgrading
    Page: Windows Agent Perflib Errors
    Page: Change the default Service Monitors (PING or UPTIME)
    Page: Custom VBS script error due to wrong locale
    Page: What impact does the agent have on a target server
    Page: How To Install Plugins Without Direct Internet Access
    Page: Oracle Advanced Metrics service monitor
    Page: Understanding and Using Retained Data
    Page: Securing the Windows Agent with SSL
    Page: SQL Server Database Structure
    Page: Running the Uptime Infrastructure Monitor agent under Daemon Mode without Xinetd
    Page: I have submitted a purchase order for Uptime Infrastructure Monitor, how do I get my licenses?
    Page: Implementing HTTPS Browsing for the Web Interface with Apache 2.2
    Page: Monitoring ESX systems not connected to Virtual Center
    Page: LPARs not showing in LPAR Workload Report
    Page: Monitoring Novell NRM Systems
    Page: Linux or UNIX agent is not responding
    Page: Disk and Network stats not recorded on Windows 2008 with Hyper-V
    Page: Finding and updating hosts without a host check
    Page: Finding the Uptime Infrastructure Monitor DataStore location
    Page: Adding Uptime Infrastructure Monitor port exceptions to Windows firewall
    Page: What ports are required for WMI agentless monitoring
    Page: Required Ports for the Uptime Infrastructure Monitor Monitoring Station
    Page: Bad data returned to SQL Server Monitor from agent
    Page: Enabling the Windows Messaging Service
    Page: How to add an LPAR to Uptime Infrastructure Monitor?
    Page: Running Uptime Infrastructure Monitor with an Oracle database
    Page: vCenter 5.0 Compatibility with Uptime Infrastructure Monitor
    Page: WMI agentless option not shown in the Uptime Infrastructure Monitor UI
Uptime Infrastructure Monitor 7.8.5 (28)     Page: Configuring the Uptime Controller
    Page: Alerts and Actions
    Page: Installing Agents on IBM pSeries Servers
    Page: Common Error Codes
    Page: Using Reports
    Page: Installing Uptime Infrastructure Monitor Agents
    Page: Using Service Monitors
    Page: Administrator's Guide
    Page: Service Level Agreements
    Page: Alert Profile and Action Profile Variables
    Page: Overseeing Your Infrastructure
    Page: Getting Started Guide
    Page: Graphing Virtual Server Components
    Page: Time Period Definitions
    Page: Installing the Monitoring Station
    Page: Using Graphs
    Page: Agent Monitors
    Page: Auto Discovery for Servers and Network Devices
    Page: User Management
    Page: Configuring and Managing Uptime Infrastructure Monitor
    Page: API Documentation
    Page: Uptime Controller
    Page: Managing Your Infrastructure
    Page: Plugin Guide
    Page: Understanding Report Options
    Page: Dashboard Gadgets
    Page: Application Monitors
    Page: Database Monitors