When you install an Uptime Infrastructure Monitor agent, it is added as a service. On operating systems other than Windows, the agent only performs an action when it receives a request from the Uptime Infrastructure Monitor Monitoring Station. At all other times, it listens for requests.
If you suspect that an agent is not listening, follow the steps in this article.
Polling the Agent
If you suspect that an agent has a problem, poll the agent from within the Uptime Infrastructure Monitor web interface to display its output and forward the results to Uptime Technical Support.
To poll an agent:
- In the GlobalScan or My Infrastructure tab, click the name of the system on which the suspected problem agent is installed.
- In the Tree panel, click the Info tab and then click Poll Agent.
If the agent is working properly, output similar to the output below should be displayed:
Otherwise, the following error message will be displayed:
ERR: Unable to contact Agent.