Welcome to the uptime software Knowledge Base portal. Use the search field at the top of the page to search the whole Documentation portal and the search field below for KB articles only.
Upgrading to up.time 7.2 and 7.3
Upgrading to up.time 7.1 or Earlier
Platform Support and Integration Changes in 7.3
Supported Monitoring Station Platforms in up.time
Supported Databases in up.time
Supported Browsers in up.time
Supported Platforms via Agentless Monitoring
Supported Agent Platforms
Monitored Application Platform Support
SNMP Monitoring Quick Start Guide
Working with the 'Generic SNMP' plugin monitor
Can an SNMP device be added as a Net-SNMP agent?
Net-SNMP Metrics
Integrate SNMP Traps Into up.time
Getting Started Videos
Customize your Dashboard
Common Licensing Problems and Solutions
License Expired - Feature is locked to a different host
FLEXlm returns null value for HostID
Error or Exception when installing license key
License Reload message on UI instance
Moving your license key
How to find your HostID
Adding or Updating a License Key
How to extend an up.time evaluation license
How do I access my license key?
SLA
Password
Maintenance
Action Profile
API
Alert
Should elements be added using DNS names or IP addresses?
Backing up and Recovering up.time
Exporting and Importing Your DataStore or Configuration
Freeing up space on your Monitoring Station
Starting (or restarting ) and Stopping up.time
What thresholds should I use for my monitors?
How to monitor my applications with up.time
Managing Your Infrastructure
Adding Multiple Systems from the Command Line
How to batch add many servers or devices to up.time
User Management
How to configure LDAP user authentication
Installing up.time Agents
Problems adding an Agent to up.time
Using SSL Communication with Linux-Based Agent
SSL with Solaris agent
Securing the Windows Agent with SSL
Installing or Uninstalling the up.time Agent on Linux
Installing or Uninstalling the up.time Agent on AIX or HP-UX
Installing an Agent on 64-bit Red Hat Enterprise Linux 6
Enable Linux/Unix NFS mount capacity monitoring
Linux Agent filesystem permissions
Linux or UNIX agent is not responding
Ensuring that a non-Windows agent is listening
Installing or Uninstalling the up.time Agent on Solaris
Solaris 10 Agent Commands
Solaris Agent Timeout
How to check if an agent is running
Installing or Uninstalling the up.time Windows agent
Changing the Windows Agent Port
What is the password for the Windows agent
How to add a Net-SNMP enabled server to up.time
SNMP service monitor fails to load
Installing Agents on IBM pSeries Servers
Auto Discovery for HMC-Managed pSeries Servers
How to add an LPAR to up.time?
Enabling SSH on an HMC - Hardware Management Console
Adding VIO LPARs to up.time
How to monitor IBM IVM
Monitoring WebSphere with up.time
Enabling the IBM WebSphere service monitor
Does up.time monitor WebSphere MQ or Portal Server?
Overview
VMware vSphere Monitoring Concepts
Managing vSync
Standalone Monitoring for vCenter VMs
vCenter Configuration Mirrorring
vSphere Element Configurations
Auto Discovery for VMware vCenter Inventories
How to add Ignored VMs or ESX hosts
What ports need to be open to add an ESX or vCenter system to up.time?
'Default up.time DataStore' Monitor crit after adding a vCenter to up.time
Auto Discovery for Servers and Network Devices
What options does the addsystems utility use for WMI
WMI User Permissions
What ports are required for WMI agentless monitoring
WMI agentless option not shown in the up.time UI
Understanding Alerts and Actions
Configure up.time to send alerts
Configuring up.time to send alerts with a hosted Exchange server
How to monitor Exchange with up.time
Configuring up.time to send alerts based on monitor status
How to change the link back URL in email alerts
How to configure automatic recovery actions
Suppress Connection Warnings from the Agent in /var/adm/messages
When do script alerts or script actions run?
Can up.time send SMS alerts?
Getting Started Guide
How to set up email server information
Enabling a UI-only up.time instance
Required Ports for the up.time Monitoring Station
How to Monitor DNS with up.time
How to monitor a VPN or WAN link
Process Count Monitoring with Net-SNMP
Troubleshooting Network Device Issues with snmpwalk
Unable to browse MIB using the up.time SNMP monitor
Unable to fully load vendor-supplied MIBs into up.time 7
Using Service Monitors
How to create a Service Group
How to monitor a cluster in up.time
Create read-only user with rights to set maintenance periods
Does the DataStore need to reside on the up.time server?
Migrating Your DataStore To a New Database
Finding the up.time DataStore location
How to move the up.time datastore directory
Connecting to the up.time DataStore via ODBC
How to run a DB query on retained metrics
ERROR: Connection pool congestion
Configuring and Managing up.time
How does the Archiving Policy work?
Importing Archived Data into up.time
How to change the archive folder location
ERROR: Unable to archive data file already exists
Manually trim performance data from an Oracle DataStore
Manually trim performance data from a MySQL DataStore
Manually trim performance data from a MS SQL DataStore
Shrinking your MySQL DataStore
Securing the up.time MySQL Database
Query to retrieve MySQL database size
Default MySQL Database Users and Permissions
Converting the up.time DataStore from MySQL to SQL Server
Database Monitors
How to monitor MySQL Databases with up.time
MySQL Advanced Metrics
MySQL Monitor error: Insufficient status data returned
Running up.time with an Oracle database
What Oracle db permissions does up.time require
Understanding your Oracle Connection Settings
Oracle database not responding in up.time interface
uptime.log shows error: java.sql.SQLException ORA-00018
Oracle Tablespace Check
Oracle Advanced Tablespace Check
Oracle Basic Checks
Oracle Advanced Metrics service monitor
Receiving "Could not connect to database" from Oracle Monitor
Running up.time with an MS SQL Server database
Password issue when using jdbc driver with MS SQL
Creating custom reports with Microsoft Reporting Service
Basic Retained Monitor
SQL Server Advanced Metrics
How does the SQL Server Tablespace Check monitor work?
SQL Server Database Structure
Configuring SQL Server Ports
Verifying the Configuration of SQL Server Ports
Is SQL Server Browser service required to monitor MS SQL?
SQL Server does not seem to be running on this system
Bad data returned to SQL Server Monitor from agent
SQL Server error: Charset is not supported by the JVM
SQL Server DB Error: Invalid object name 'dbversion'
'up.time Data Collector is unavailable' error in web interface
Error while pinging: Failed to create raw socket
Limited Performance Data Available
Login screen returns Database not responding error after upgrading
Java heap space Throwable: java.lang.OutOfMemoryError
Error: java.net.BindException: Address already in use
Data Collector won't start - "Not a trusted IP" error in uptime.log
Error running Custom Script or Agent-Side Script
Agent install file is corrupt after download
Windows Agent Perflib Errors
High CPU Usage on Windows Agent
Windows agent using 100% of CPU resources
Windows Event Log Monitor returns Output: Monitor failed: For input string
Agent rpm install error: unpacking of archive failed on file
up.time agent daemon error: permission denied
Failed to Get Configuration message from Linux Agent
AIX Agent Error - sar: Error 0
AIX agent installation error - sar: time change not positive
HP-UX agent showing uptmagnt agent: Exec format error
LDAP: error code 12 - Unavailable Critical Extension
Resolving LINUX or UNIX uptimeagent Daemon Messages
Errors when trying to delete performance data
java.sql.SQLException ORA-00018
monitor failed: software caused connection abort: recv failed
Process Count Check error: explorer not found
Error: System can not find the path specified
Plugin returns UNKNOWN - Error: Problem running monitor
SNMP monitor applet won't load
SMTP Error 550 5.7.1 Unable to relay
SMTP Error 553: sorry, that domain isn't in my list of allowed rcpthosts
Common Error Codes
Report Error Occurred During Processing
Unexpected error initializing OID tree
/var/adm/messages kernel: cdrom: open failed
Suppress Linux agent inetd uptmagnt connection warnings
Thread pool backlog
php error_log file growing due to deprecated messages
phperror.log file filled with "File does not exist" errors
up.time causing excessive ESX connection logging
Installing the Monitoring Station
Recommended Monitoring Station Hardware
Installing up.time on 64-bit Red Hat Enterprise Linux 6
Setting up a reporting instance
up.time Windows Installation Fails on MySQL
Moving or Migrating the up.time Monitoring Station
Release Notes Platform Integration - Netflow (Scrutinizer)
How to contact technical support to report an up.time problem
How to register and login to the online User Community
Agent not responding after IP or hostname change
Can't add HMC managed server to up.time
Unable to contact agent
Tru64 agent does not ignore NFS file systems
AIX agent pstat not working on 64-bit OS versions
SAR error and SADC problems on AIX 5.3
Agent does not start in daemon mode on SLES
CPU Utilization not matching Linux OS output
Port closes immediately on Unix agent
Process Check monitor does not check the full Solaris path
Solaris agent not collecting performance data
ESX instance Percent Used > 100%
ESX systems stopped collecting performance data
VMware ESX client and up.time show different memory values
Agent-based monitors are not working on my ESX hosts
Monitoring ESX systems not connected to Virtual Center
What permissions does up.time require for ESX monitoring?
Custom VBS script error due to wrong locale
Disk and Network stats not recorded on Windows 2008 with Hyper-V
High File Handle Count with Windows Agent
Rebuilding Windows Performance Counters
Windows agent shows 2 CPUs when it has only 1
Windows agent msstdfmt.dll not registered
Windows process CPU workload stats don't match CPU Total
Telnet commands for email server authentication debugging
Still receiving alerts when topological dependency has failed
"No recent performance data available. Is the system online?" - up.time Agent Windows elements
Can't access Windows Installer Service
Installation failure on Windows: Failure to create services
Apache access.log file size keeps growing
Insufficient disk space to generate a report
erdcloader java exception: Content is not allowed in prolog
The up.time Data Collector is unavailable
Unable to access up.time after changing hostname
Unable to access up.time from a web browser
Using -server option to optimize Java memory usage
Adjusting the Java Heap Size on up.time 5 & 6
up.time server load high at the start of the month
Graphing Issues in Firefox / Chrome in up.time 7.2 after Recent Critical Java Update
"Database Not Responding" Message Appears in Global Scan
Can't generate graphs from Internet Explorer or FireFox
Graphs not displayed in Firefox running on Linux desktop
IE Blocks an ActiveX Control During Graphing
LPARs not showing in LPAR Workload Report
Negative Values Displayed in Graphs
Received duplicates of the same report
Can not login to up.time
Resetting the up.time Administrator Password
netcat quarantined by antivirus program
Kernel Panic error running Virtual Appliance on Windows 7
Virtual Appliance - up.time Data Collector is unavailable
"No recent performance data available. Is the system online?" - WMI elements
Troubleshooting WMI with WMIDIAG
Implementing HTTPS Browsing for the Web Interface
Securing the Linux agent (tcpwrappers and ssl)
Monitoring a User Login Web Page
Creating Custom Service Monitors in up.time
Creating Custom Service Monitors with Retained Data Collection
Creating Plugin Service Monitors in up.time
Change the default Service Monitors (PING or UPTIME)
uptime software inc. | legal notices