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Related DocumentationVersion of up.time affectedAffected Platforms
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When you install an up.time agent, it is added as a service. On operating systems other than Windows, the agent only performs an action when it receives a request from the up.time monitoring station. At all other times, it listens for requests.

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If you suspect that an agent is not listening, follow the steps in this article.

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Polling the Agent

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If you suspect that an agent has a problem, poll the agent from within the up.time web interface to display its output and forward the results to uptime Support.

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To poll an agent:

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  1. In the GlobalScan or My Enterprise panel, click the name of the system on which the suspected problem agent is installed.
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  3. In the Tree panel, click the Info tab and then click Poll Agent. \n

    If the agent is working properly, output similar to the output below should be displayed:

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    \nHost: Ginger
    \nNetwork Hostname: ginger.uptimesoftware.com
    \nAgent Port: 9998
    \nUsing SSL?: false
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    \n>>> ver
    \nup.time agent 3.7.2 linux
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    \n>>> sysinfo
    \nSYSNAME=ginger
    \nDOMAIN=uptimesoftware.com
    \nARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct 3 17:52:56 EDT 2003 i686 i686 i386 GNU/Linux"
    \nOSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)"
    \nNUMCPUS=1
    \nMEMSIZE=269768
    \nPAGESIZE=3072
    \nSWAPSIZE=522104
    \nGPGSLO=0
    \nVXVM=""
    \nSDS=""
    \nLVM=""
    \nHOSTID=7f0100
    \nCPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 "
    \nVMWARE=1
    \nVMUUID=564dbd2b25d24511f334879ce61b51e3
    \n
    \n>>> sadc_cpu
    \n200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0
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    Otherwise, the following error message will be displayed: \n
    ERR: Unable to contact Agent.

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