Uptime Infrastructure Monitor's logs can assist you with diagnostic steps that you may need to perform should you encounter problems. Problem reports can be generated for IDERA Customer Support if further analysis is required.
All Uptime Infrastructure Monitor logs are written to the
/logs directory, and problem reports to the
/GUI directory, both of which are found in the Uptime Infrastructure Monitor installation directory:
C:\Program Files\uptime software\uptime
The following logs are available for troubleshooting. Depending on the type of investigation, output from multiple logs can be correlated.
|Log Name||Description and Uses||uptime.conf parameter and values|
This is the base Uptime Infrastructure Monitor log. System events are automatically recorded to these weekly logs, which follow the
You can determine the type of system information Uptime Infrastructure Monitor writes to the log (ranging from verbose, to informational, to critical errors) by setting the logging level. The default setting,
This log is similar to the
|All Java-related command-line feedback based on Uptime Infrastructure Monitor activity is routed to this log, providing extra information that may not be captured in the standard Uptime Infrastructure Monitor log.||N/A|
Uptime Infrastructure Monitor can record changes to the application’s configuration in an audit log, and is essentially a record of which user performed which action, and when.
The following is an example of an audit log entry:
There are many uses for the audit log. For example, you can use it to track changes to your Uptime Infrastructure Monitor environment for compliance with your security or local policies. You can also use the audit log to debug problems that were introduced into your Uptime Infrastructure Monitor installation by a specific configuration change; the audit log enables you to determine who made the change and when it took effect.
By default, the
A summary of which Uptime Infrastructure Monitor access-related actions, mainly database queries, were evoked by which service or user, and the execution time. This database-focused log can be used in conjunction with the more user-focused
|Aggregation of warnings and errors logged by third-party libraries that Uptime Infrastructure Monitor is using, such as the iReasoning library for SNMP monitoring. Correlating these with the other logs may help with investigation.||N/A|
|When SQL logging is enabled with the assistance of IDERA Customer Support, these log shows all SQL queries, with and without execution time, respectively. Queries in ||contact IDERA Customer Support|
When you encounter a problem with Uptime Infrastructure Monitor, IDERA Customer Support needs a specific set of information to diagnose and fix the problem. Uptime Infrastructure Monitor can automatically collect this information and compress it in an archive which you can send to Customer Support.
The archive contains the following:
- Uptime configuration files
- system information
- log files
- database information and error files
- a listing of the DataStore directory
- optionally, a copy of the configuration data from the DataStore
The archive is saved to the
GUI/problemreports directory on the Monitoring Station and has a file name with the following format:
YYYYMMDDis the date on which the report was generated (for example,
HHMMSSis the time at which the report was generated (for example,
Generating a Problem Report
To generate a problem report, do the following:
- On the Uptime Infrastructure Monitor tool bar, click Config.
- In the tree panel, click Problem Reporting.
- Configure the Report Options:
- Indicate whether to Include configuration and service monitor status history, and if so, how many months' worth of data.
- If configuration information is included, indicate whether to also Include the last hour of performance data.
Adding performance data can result in a significantly larger problem report, requiring an appropriate amount of resources to generate, and time to download. This data, however, can help determine whether your Uptime Infrastructure Monitor instance is running correctly.
- Indicate whether to include the database check output in the problem report.
When this option is enabled, Uptime Infrastructure Monitor runs the
dbcheckerscript with the default values on your DataStore. This integrity test allows you to ensure there are no database issues that are part of, or are at the root of the problem. Disable this check box to improve generation performance by skipping the database check.
- Click the Generate Report button.
When the report is generated, it appears in the Existing Problem Reports section below, along with problem reports that were previously generated.
- Click the name of the problem report to download it to your local file system, then send the archive to IDERA Customer Support at [email protected].