When attempting to generate a report, the following error message appears in the report window or the Report Log section of the Uptime Infrastructure Monitor user interface:


Report Error Occurred During Processing

Diagnosis and Resolution

There are several root causes that may contribute to this problem. Messages relating to the cause may appear in the uptime.log file. For assistance in diagnosing and resolving the issue, please generate and send a Problem Report to Uptime Customer Support.

To generate a Problem Report:

  1. On the Uptime Infrastructure Monitor tool bar, click Config.
  2. In the Tree panel, click Problem Reporting.
  3. If you do not want to include a copy the configuration data from your DataStore, click Include config database dump.
  4. Click Generate Report.

Related Documentation:

Adjusting the Java Heap Size