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Dowloading Installer Files
The most recent Uptime Installer packages are available from
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the Downloads
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page on the Uptime Support site (login required).
Upgrade FAQ
Q: Do I need to upgrade my agents?
A: Agent updates are generally not required unless specifically noted in the version Release Notes.
Q: Can I roll back an upgrade?
A: No; installers are not designed for rollback capability. Upgrade failures are rare but it is very important, prior to upgrading, to stop all Uptime services and backup your configuration before proceeding with any upgrade.
Q: How long will an upgrade take?
A: Upgrades can generally be applied in less than 30 minutes.
Q: Do I need to install each Uptime Installer in order or do they include all previous updates?
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A: Upgrades include all previously released functionality; however, there is a specific list of supported upgrade paths. Please review the Supported Upgrade Paths section below for further details on the correct order to install Uptime releases.
Q: Can I install a test environment prior to upgrading my production environment?
A: Yes; this process is recommended. Please contact Uptime Support at [email protected] to request a test license key.
Supported Upgrade Paths
The officially supported Uptime upgrade paths are listed below:
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