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Article Contents
\nOverview
\n \nup.time can monitor services and servers globally from a single monitoring station. Communicating with servers across global networks can be complex and it can be difficult to monitor servers and serices that are behind firewalls so you may need to apply special settings to address common security policies within your network.
\n \nThis article provides a brief description of how to configure your firewall and up.time to allow full monitoring of protected servers and services.
\n \nMonitoring Publicly Available Services and Servers Behind the Firewall
\n \nIf a service or server is publicly available to the general network but is behind a firewall, you should not experience problems adding that service or server to up.time for monitoring. To ensure that you are able to monitor all services and servers, follow these rules:
\n \nMonitoring NAT Servers and Services Behind the Firewall
\nMonitoring Network Address Translation (NAT) addressed servers behind a firewall is slightly more complex. NAT addressed servers are available only to the private network behind the firewall, so you must adjust the firewall settings to allow additional access.
\n \nTo allow monitoring of privately addressed servers:
\nEach server that you wish to monitor from outside the firewall must have a distinct port assigned to forward incoming connections to the correct NAT address. The exact procedure to enable port forwarding will depend on your firewall manufacturer (please contact your firewall vendor for assistance).
\nFor example, if your firewall address is fw with an IP address of 192.168.19.200 and you want to monitor the servers named mailbox and filestore, you must add the two named aliases to the firewall IP address.
\n\tCreating and editing aliases for each server you would like to monitor is done on the monitoring station system by editing a local system file to recognize these aliases. The alias file can be found in the following locations on most common platforms: \n\t\t
The format for this file is the same across all platforms. The following is an example of the line you would add (or update) in this file to create aliases for the two NAT servers behind the firewall.
\n\t192.168.19.200\t\t\tfw mailbox filestore
\n\tPing all three addresses from the monitoring station to verify that the aliases have been properly created. If they have, you should receive a reply.
\n\tNOTE: Choose alias names that do not already exist on your network.
\n\tWhen adding each server, enter the alias that you have created in the Host Name field of the up.time Add System window. Set the communications port to the port that you have assigned to be forwarded to the correct server through your firewall.
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