When attempting to generate a report, the following error message appears in the report window or the Report Log section of the up.time user interface:Symptom

Report Error Occurred During Processing

Diagnosis and Resolution

There are several root causes that may contribute to this problem. Messages relating to the cause may appear in the uptime.log file. For assistance in diagnosing and resolving the issue, please generate and send a Problem Report to uptime Support.

To generate a Problem Report:

• On the up.time tool bar, click Config.
• In the Tree panel, click Problem Reporting.
• If you do not want to include a copy the configuration data from your DataStore, click the Include config database dump option.
• Click the Generate Report button.

Related Documentation:

Adjusting the Java Heap Size