When you install an up.time Uptime Infrastructure Monitor agent, it is added as a service. On operating systems other than Windows, the agent only performs an action when it receives a request from the up.time Uptime Infrastructure Monitor Monitoring Station. At all other times, it listens for requests.
...
If you suspect that an agent has a problem, poll the agent from within the up.time Uptime Infrastructure Monitor web interface to display its output and forward the results to uptime Uptime Technical Support.
To poll an agent:
- In the GlobalScan or My Enterprise panelInfrastructure tab, click the name of the system on which the suspected problem agent is installed.
- In the Tree panel, click the Info tab and then click Poll Agent.
If the agent is working properly, output similar to the output below should be displayed:
Code Block language text Host: Ginger
uptimesoftwareNetwork Hostname: ginger.
idera.com
Agent Port: 9998
Using SSL?: false
>>> ver
up.time agent 3.7.2 linux
>>> sysinfo
SYSNAME=ginger
uptimesoftwareDOMAIN=
idera.com
3ARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct
20037 17:52:56 EDT
2016 i686 i686 i386 GNU/Linux"
OSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)"
NUMCPUS=1
MEMSIZE=269768
PAGESIZE=3072
SWAPSIZE=522104
GPGSLO=0
VXVM=""
SDS=""
LVM=""
HOSTID=7f0100
CPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 "
VMWARE=1 VMUUID=564dbd2b25d24511f334879ce61b51e3
>>> sadc_cpu 200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0
Otherwise, the following error message will be displayed:
ERR: Unable to contact Agent
.