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This article explains how to fix a VMware element that was automatically added to up.time Uptime Infrastructure Monitor through the vSync process but is only collecting performance metrics provided by vCenter for the VM and not from the up.time Uptime Infrastructure Monitor Agent.

When a new VM is created in a vCenter system that is monitored by up.timeUptime Infrastructure Monitor, that VM will automatically get added to up.timeUptime Infrastructure Monitor. If the up.time Uptime Infrastructure Monitor Agent is installed on that VM (or if WMI collection is an option), then the up.time Uptime Infrastructure Monitor Monitoring Station will notice that on a regularly scheduled vSync scan. When the Agent (or WMI) is discovered, the VM element will be converted from using VM-basic collection to use VM+Agent (or VM+WMI) collection. VM-basic collection only collects performance metrics for the VM element from vCenter, whereas VM+Agent collection means that performance metrics for that VM element are collected from vCenter as well as the up.time Uptime Infrastructure Monitor Agent.

Occassionaly, the process of converting the element from VM-basic collection to VM+Agent (or VM+WMI) collection will only partially complete. There are a few symptoms of this occurring.

...

UPDATE entity
SET defining_erdc_base_id = (
	SELECT eb1.erdc_base_id FROM erdc_base eb1 WHERE eb1.name = 'MonitorDummyVmware'
)
WHERE entity_id IN (
	SELECT e2.entity_id FROM entity e2
	LEFT JOIN entity_subtype es ON e2.entity_subtype_id = es.entity_subtype_id
	LEFT JOIN erdc_base eb ON e2.defining_erdc_base_id = eb.erdc_base_id
	LEFT JOIN vmware_object vo ON e2.entity_id = vo.entity_id
	WHERE es.name='Virtual Machine'
	AND eb.name != 'MonitorDummyVmware'
	AND e2.entity_id NOT IN
	(SELECT entity_id FROM erdc_instance WHERE name LIKE 'Configuration Update Gatherer'
	)
);

...

If a day passes after running the SQL UPDATE statement and the Poll Agent link has not appeared again, use the Agent Scanner tool to verify that the Agent service is accessible. It is probably best to reach out to up.time Uptime Infrastructure Monitor Support for assistance interpreting the results from the Agent Scanner to determine if there is any issue communicating with the Agent service.

1. in the up.time Uptime Infrastructure Monitor UI, click the dropdown button beside your username in the top right corner and select Support
2. scroll down and click the Agent Scanner link (about half way down the page)
3. enter the hostname of the agent system
4. select the Uptime Agent radio button
5. enter 9998 in the Port field
6. check each of the Agent Command boxes

7. click the Query button (above the Agent Command boxes)