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\n \n \n Related Documentation | \n Version of up.time affected | \n Affected Platforms | \n
\n \n \n | All | \n All | \n
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When you install an up.time Uptime Infrastructure Monitor agent, it is added as a service. On operating systems other than Windows, the agent only performs an action when it receives a request from the up.time monitoring stationUptime Infrastructure Monitor Monitoring Station. At all other times, it listens for requests.
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If you suspect that an agent is not listening, follow the steps in this article.
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Polling the Agent
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If you suspect that an agent has a problem, poll the agent from within the up.time Uptime Infrastructure Monitor web interface to display its output and forward the results to uptime Uptime Technical Support.
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To poll an agent:
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\n- In the GlobalScan or My Enterprise panelInfrastructure tab, click the name of the system on which the suspected problem agent is installed.
\n- In the Tree panel, click the Info tab and then click Poll Agent. \n
If the agent is working properly, output similar to the output below should be displayed:
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\nHost\nNetworkNetwork Hostname: ginger. |
uptimesoftware\nAgent\nUsing\n
\n>>>\nupup.time agent 3.7.2 linux
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\n
\n>>>\nSYSNAME\nDOMAINuptimesoftware\nARCHARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct |
320032016 i686 i686 i386 GNU/Linux"
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\nOSVEROSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)"
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\nNUMCPUS\nMEMSIZE\nPAGESIZE\nSWAPSIZE\nGPGSLO\nVXVM\nSDS\nLVM\nHOSTID\nCPU0CPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 "
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\nVMWARE
\nVMUUID VMUUID=564dbd2b25d24511f334879ce61b51e3
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\n
\n>>>
\n200612211242 200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0
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\n \n \nOtherwise, the following error message will be displayed: \n
ERR: Unable to contact Agent
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