Problem
When performing the default ping check for a host, up.time Uptime Infrastructure Monitor may display an error message similar to the following:
IO
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Exception:
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CreateProcess:
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C:/Program
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Files/uptime4/externalApps/win32/icmp.exe
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icmp.exe
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filter
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1
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error=2
Solution
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To correct this error, take the following steps: - Open the uptime.conf file in a text editor.
- Look for the following entry:
externalErdcScriptPath=<install_dir>/bin/
This is the path in which up.time Uptime Infrastructure Monitor searches for executables, specifically icmp.exe and lmhostid.exe. Note that<install_dir> is the directory in which up.time Uptime Infrastructure Monitor is installed. If you installed up.time Uptime Infrastructure Monitor in the default location, on Windows this path is C:/Program Files/uptime software/uptime/support/bin/ . - If the
externalErdcScriptPath entry is not in the file, add it to uptime.conf.Otherwise, ensure that the correct <install_dir> is specified. - Stop and restart the up.time Uptime Infrastructure Monitor Data Collector service.
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