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To create a Resource Usage report, do the following:

1. In the Reports Tree panel, click Resource Usage .
2. In the Date and Time Range area, select the dates and times on which to report.  For more information, see Understanding Dates and Times
3. Select one or more of the following report options:
   
   • Service Status
     The status of each service that has been assigned to the selected system or systems. The statuses are OK , WARN , CRIT , MAINT , and UNKNOWN .
   • Network I/O
     The average amount of traffic, measured in megabytes per second, that is travelling through the network interfaces. The report also identifies bursts in network activity that may occur over short intervals. This information appears as a graph in the report.
   • Free Memory
     The amount of free memory available to the system. This information appears as a graph in the report.
   • File System Capacity
     The amount of free disk space on the system. This information appears as a graph in the report.

   • Workload (Top 10 - RSS)
     The top 10 processes that are consuming physical memory (in KB), as measured by the run-set size (RSS) of the process. This information appears as a graph in the report.

     Info
     This graph does not appear when you generate this report for a VMware ESX system.

   • Resource Utilization
     The average and maximum amount of CPU and memory use.
   • Network Errors
     Any errors that have occurred with the physical network interface. The errors can be, for example, collisions or handshake errors between a system and a switch.
   • Page Scanning Statistics
     The number of file system pages scanned by the page scanning daemon. This information appears as a graph in the report.

   • Workload (Top - 10 CPU)
     The top 10 processes that are consuming CPU time, grouped by user ID, group ID, and process name. This information appears as a graph in the report.

     Info
     This graph does not appear when you generate this report for a VMware ESX system.

   • Multi-CPU
     The percentage of total CPU time that is being used on systems with more than one CPU.

     Info
     If you find the report’s rendered graph too dense due to a large number of CPUs, alternatively generate a Multi-CPU Usage graph while including fewer CPUs.

   • CPU Performance Graph
     Tracks the performance of a system’s CPU over a specified time period. This information appears as a graph in the report.
   • TCP Retransmits
     Any network services that may not be completing properly because of undue network or system load. This information appears as a graph in the report.
   • Disk Statistics
     The following statistics for each disk on a system:
     
     • percentage of the disk that is busy
     • average queue length
     • number of reads and writes per second
     • number of blocks being accessed per second
     • average wait time, in seconds
     • average service time, in seconds

     Info
     If the system for which you are creating a report for has multiple disks, a graph for each disk on the system is generated.

   • Workload (Top 10 - Memsize)

   • The top 10 processes that consume system memory, based on the total memory size of the processes - including virtual pages and shared memory. This information appears as a graph in the report.

     Info
     This graph does not appear when you generate this report for a VMware ESX system.

   Optionally, click Select All to generate a report on all of the options listed above.
4. If you selected more than one report option and plan to report on more than one system, you can optionally click the Group report options by system checkbox.
   Selecting this option combines the metrics for each system for which you are generating the report.
5. To generate reports for systems in specific groups, select the groups from the List of Groups area.
6. To generate reports for one or more views, select the groups from the List of Views area.
   See Working with Views for more information about views.
7. If you are generating reports for specific systems, select the systems from the List of Systems .
8. Select a report generation option. See Report Generation Options for details.
9. If you want to save the report or schedule it to run at a specific time or interval, complete the settings in the Save Reports section of the subpanel.
   See Saving Reports and Scheduling Reports for more information.

1. In the Reports Tree panel, click Multi-System CPU.
2. In the Date and Time Range area, select the dates and times on which to report.  For more information, see Understanding Dates and Times
3. If you want the report to only include data from certain hours during the day, select those hours from the dropdown lists in the Daily Hours section.
   For example, if you want to report to cover the hours from 1:00 a.m. to 1:00 p.m., select 1:00 from the Start dropdown list, and 13:00 from the End dropdown list.
4. If you want to generate reports for systems in specific groups, select the groups from the List of Groups area.
5. To generate reports for one or more views, selecft the groups from the List of Views area.
   See Working with Views for more information about views.
6. If you are generating reports for specific systems in your environment, select them from the List of Systems .
7. Select a report generation option. See Report Generation Options for details.
8. To save the report or schedule it to run at a specific time or interval, complete the settings in the Save Reports section of the subpanel.
   See Saving Reports and Scheduling Reports for more information.

To create a CPU Utilization Summary report, do the following:

1. In the Reports Tree panel, click CPU Utilization Summary .
2. In the Date and Time Range area, select the dates and times on which to report. For more information, see Understanding Dates and Times
3. Select one of the following options from the Sort by dropdown list to sort the results that up.time returns:
   
   • Average CPU (the default)
   • Hostname
   • # of CPUs
   • CPU Speed
   • Maximum CPU
   • Minimum CPU
   • Average Memory
   • Maximum Memory
   • Minimum Memory
   • Average Page Scan
   • Maximum Page Scan
   • Minimum Page Scan
     
     
4. Select Ascending or Descending from the Sort Direction dropdown list.
5. Optionally, in the Minimum sort value for inclusion field enter a value for the sort threshold.
   The report displays items from the Sort By list, whose value is equal to or greater than the value in this field. For example, if you chose # of CPUs from the Sort by list and set this field to 2 , the report only displays systems with two or more CPUs.
6. Select one or more of the following CPU statistics at which the report will look:
   
   • sys
     The percentage of CPU time that is being use to carry out system processes.
   • usr
     The percentage of CPU time that is being used to carry out user processes.
   • wio
     The percentage of CPU time that could be handling processes, but which is waiting for I/O operations to complete.
7. Select one or more of the following statistics on which to report:
• CPU
  The percentage of CPU resources that are being used.
• Memory
  The percentage of system memory that is being used.

• Page Scans
  The number of page scans per second.

  Info
  The statistic you select must match the sort criteria that you selected in step 4. For example, if your sort criteria is Average CPU you must also select the CPU statistic. Otherwise, an error message appears when you try to generate the report.

8. Optionally, in the Architectures to exclude field enter either the name of a system architecture or a regular expression that up.time will use to ignore certain system architectures when generating the report.
   For example, if you want to exclude all Solaris systems from the report, enter SunOS in the field.

   Info
   up.time determines the architecture of a system by checking the output of the uname -a command on UNIX or Linux, or by analyzing one or both of the following Windows registry keys: HKEY_LOCAL_MACHINE\\Software\\Microsoft\\ WindowsNT\\CurrentVersion HKEY_LOCAL_MACHINE\\Software\\Microsoft\\ Windows\\CurrentVersion

9. If you want to generate reports for systems in specific groups, select the groups from the List of Groups area.
10. To generate reports for one or more views, select the groups from the List of Views area.
    See Working with Views for more information about views.
11. If you are generating reports for specific systems in your environment, select them from the List of Systems .
12. Select a report generation option. See Report Generation Options for details.
13. To save the report or schedule it to run at a specific time or interval, complete the settings in the Save Reports section of the subpanel.
    See Saving Reports and Scheduling Reports for more information.

To generate a CPU Utilization Ratio report, do the following:

1. In the Reports Tree panel, click CPU Utilization Ratio .
2. In the Date and Time Range area, select the dates and times on which to report.
   For more information, see Understanding Dates and Times
3. If you want the report to only include data from certain hours during the day, select those hours from the dropdown lists in the Daily Hours section.
   For example, if you want to report to cover the hours from 1:00 a.m. to 1:00 p.m., select 1:00 from the Start dropdown list, and 13:00 from the End dropdown list.
4. Optionally, enter a value in the Highlight ratios over threshold field.
   Any ratios that exceed the value in this field will be highlighted in the report. For example, if you enter 2 and a server returns a ratio of 3.5%, that ratio is highlighted.
5. If you want to generate reports for groups of systems, select the groups from the List of Groups area.
6. To generate reports for one or more views, select the groups from the List of Views area.
   See Working with Views for more information about views.
7. If you are generating reports for specific systems in your environment, select them from the List of Systems .
8. Select a report generation option. See Report Generation Options for details.
9. To save the report or schedule it to run at a specific time or interval, complete the settings in the Save Reports section of the subpanel.
   See Saving Reports and Scheduling Reports for more information.

To create a Wait I/O report, do the following:

1. In the Reports Tree panel, click Wait I/O .
2. In the Date and Time Range area, select the dates and times on which to report.
   For more information, see Understanding Dates and Times
3. If you want the report to only include data from certain hours during the day, select those hours from the dropdown lists in the Daily Hours section.
   For example, if you want to report to cover the hours from 1:00 a.m. to 1:00 p.m., select 1:00 from the Start dropdown list, and 13:00 from the End dropdown list.
4. Optionally, enter a value in the Highlight average WIO over threshold field.
   Any system with an average Wait I/O percentage that exceeds the value that you enter in this field will be highlighted in red in the report. As well, the following text appears in the header of the report:
   Systems with an Average Wait I/O over x.x% are highlighted
   Where x.x is the percentage that you entered in this field.
5. If you want to generate reports for systems in specific groups, select the groups from the List of Groups area.
6. To generate reports for one or more views, select the groups from the List of Views area.
   See Working with Views for more information about views.
7. If you are generating reports for specific systems in your environment, select them from the List of Systems .
8. Select a report generation option.See Report Generation Options for details.
9. Do one of the following:
   
   • Click the Generate Report button.
   • Enter a name for the report in the Save to My Portal As field, and optionally enter text in the Report Description field. Then, click Save Report .
     The report parameters are saved to the My Portal panel. Doing this does not generate the report.
10. To schedule the saved report to run at a specific time or interval, click the Scheduled checkbox.
    See Scheduling Reports for more information on configuring a scheduled report.

To create an Inventory report, do the following:

1. In the Reports Tree panel, click Inventory Report .
2. In the Date and Time Range area, select the dates and times on which to report.
   For more information, see Understanding Dates and Times
3. Optionally select the Don’t List Individual Elements check box to restrict the report to inventory summaries.
4. Optionally select the Group by Selected System Groups check box to organize the report by group.
5. If you want to generate reports for systems in specific groups, select the groups from the List of Groups area.
6. To generate reports for one or more views, select the groups from the List of Views area.
   See Working with Views for more information about views.
7. If you are generating reports for specific Elements in your environment, select them from the List of Elements .
8. Select a report generation option.See Report Generation Options for details.
9. Do one of the following:
   
   • Click the Generate Report button.
   • Enter a name for the report in the Save to My Portal As field, and optionally enter text in the Report Description field. Then, click Save Report .
     The report parameters are saved to the My Portal panel. Doing this does not generate the report.
10. To schedule the saved report to run at a specific time or interval, click the Scheduled checkbox.
    See Scheduling Reports for more information on configuring a scheduled report.

To create a Service Monitor Metrics report, do the following:

1. In the Reports Tree panel, click Service Monitor Metrics .
2. In the Date and Time Range area, select the dates and times on which to report.
   For more information, see Understanding Dates and Times
3. If you want to generate reports for systems in specific groups, select the groups from the List of Groups area.
4. To generate reports for one or more views, select the groups from the List of Views area.
   See Working with Views for more information about views.
5. If you are generating reports for specific systems in your environment, select them from the List of Elements .
6. Click Go to page 2 .
   A table containing the current retained service metrics appears in the Service Metrics subpanel.
7. Click the checkboxes in the Select column to select the variables on which you want to report
8. Optionally, select one of the following:
   
   • Show all non-ranged metrics on one chart
     This option combines all of the variables you selected in one chart. Any ranged metrics will appear in their own charts.
   • Display charts as stacked area
     Each chart in the report will have two or more data series stacked on top of each other, rather than the line graph that usually appears in the report.
9. To save the report, do the following:
   
   • Enter a name for the report in the Save to My Portal As field.
   • Optionally, enter text in the Description field.
   • Click Save Report .
     The report parameters are saved to the My Portal panel. Doing this does not generate the report.
10. To schedule the saved report to run at a specific time or interval, click the Scheduled checkbox.
    See Saving Reports and Scheduling Reports for more information.

To create an Application Availability report, do the following:

1. In the Reports Tree panel, click Application Availability .
2. In the Date and Time Range area, select the dates and times on which to report.
   For more information, see Understanding Dates and Times
3. Click the Show Details option to generate a full listing of information about the availability of the Applications, which is broken down by individual Applications.
4. If you do not select this option, then a summary of the status of all Applications appears on a single line, as shown below:
   
5. If you want to generate reports for groups of systems, select the groups from the List of Groups area.
6. To generate reports for one or more views, select the groups from the List of Views area.
   See Working with Views for more information about views.
7. If you are generating reports for specific Applications in your environment, select them from the List of Applications .
8. Select a report generation option. See Report Generation Options for details
9. To save the report or schedule it to run at a specific time or interval, complete the settings in the Save Reports section of the subpanel.
   See Saving Reports and Scheduling Reports for more information.

To create an

Incident Priority report, do the following:

1. In the Reports Tree panel, click Efficiency click Incident Priority.
2. In the Date and Time Range area, select the dates and times on which to report.
   For more information, see Understanding Dates and Times
   Service monitors that, based on the selected time range, are already in a critical state will be included in calculations for downtime, incident counts, and other report elements.
3. In the the Report Options area area, select the charts you want included in the report. See (These charts are described in the previous section, for more information on the available charts..)
4. For report charts that are tallies, such as the Incidents count, or Total Downtime, select a Breakdown Type, that is, In the Report Options section, select the level of granularity at which the information will be presented (i.e., daily, weekly, or monthly).
5. If the report will include the Incident Priority Quadrant, configure the following two options:
   1. select whether to include Element names in the scatter plot
   2. in the list beneath the quadrant that shows all Elements in the quadrant, indicate whether you want it to be ordered by Incident Count, or Downtime
6. If you want to generate reports for groups of systems, select the groups from the List of Groups area.
7. To generate reports for one or more views, select the groups from the List of Views area.
   See Working with Views for more information about views.
8. If you are generating reports for specific systems in your environment, select them from the List of Elements.
9. Select a report generation option. See Report Generation Options for details.
10. To save the report or schedule it to run at a specific time or interval, complete the settings in the Save Reports section Report section of the subpanel.
    See Saving Reports and Scheduling Reports for more information.

To create Service Monitor Availability reports, do the following:

1. In the Reports Tree panel, click Service Monitor Availability.
2. In the Date and Time Range area, select the dates and times on which to report.
   For more information, see Understanding Dates and Times
3. If you want to generate reports for groups of systems, select the groups from the List of Groups area.
4. To generate reports for one or more views, select the groups from the List of Views area.
   See Working with Views for more information about views.
5. If you are generating reports for specific systems in your environment, select them from the List of Systems and Nodes .
6. Select a report generation option. See Report Generation Options for details
7. To save the report or schedule it to run at a specific time or interval, complete the settings in the Save Reports section of the subpanel.
   See Saving Reports and Scheduling Reports for more information.

To create a Service Monitor Outages report, do the following:

1. In the Reports Tree panel, click Service Monitor Outages .
2. In the Date and Time Range area, select the dates and times on which to report.
   For more information, see Understanding Dates and Times
3. Select one of the following options from the Sort by dropdown list:
   
   • Sample Time by Element
   • Service Name by Element
   • All Sample Times
4. From the Sort Direction dropdown list, select Ascending or Descending .
5. If you want to generate reports for groups of systems, select the groups from the List of Groups area.
6. To generate reports for one or more views, select the groups from the List of Views area.
   See Working with Views for more information about views.
7. If you are generating reports for specific systems in your environment, select them from the List of Elements .
8. Select a report generation option. See Report Generation Options for details.
9. To save the report or schedule it to run at a specific time or interval, complete the settings in the Save Reports section of the subpanel.
   See Saving Reports and Scheduling Reports for more information.