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This message indicates that the Platform Performance Gatherer (PPG), a background service monitor responsible for gathering performance metrics, such as CPU, memory, disk, is unable to properly collect metrics. The most common reason the PPG fails for WMI elements is corrupted or unavailable Windows performance counters. When that is the case, the string, "IEnumVARIANT::Next", often will appear in these two locations: the Service Monitor Outages report and the <uptime_dir>/logs/uptime.log file.
- Service Monitor Outages report
- Browse to the Service Monitor Outages report (Reports -> Service Monitor Outages)
- Select a reasonable time frame (smaller time frames will generate quicker) and the element with the "No recent performance data available. Is the system online?" message.
- When the report has completed, check for the "IEnumVARIANT::Next" string in the message portion of PPG monitor
- uptime.log file
- search in the uptime.log file for occurences occurrences of the hostname of the element with the message, "No recent performance data available. Is the system online?"
- refine the search by reviewing just the entries for the Platform Performance Gatherer and check for the string "IEnumVARIANT::Next"
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