When you install an up.time agent, it is added as a service. On operating systems other than Windows, the agent only performs an action when it receives a request from the up.time Monitoring Station. At all other times, it listens for requests.

If you suspect that an agent is not listening, follow the steps in this article.

Polling the Agent

If you suspect that an agent has a problem, poll the agent from within the up.time web interface to display its output and forward the results to uptime Support.

To poll an agent:

  1. In the GlobalScan or My Enterprise panel, click the name of the system on which the suspected problem agent is installed.
  2. In the Tree panel, click the Info tab and then click Poll Agent.

    If the agent is working properly, output similar to the output below should be displayed:

    Host: Ginger

    Network Hostname: ginger.uptimesoftware.com

    Agent Port: 9998

    Using SSL?: false

    >>> ver

    up.time agent 3.7.2 linux

    >>> sysinfo

    SYSNAME=ginger

    DOMAIN=uptimesoftware.com

    ARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct 3 17:52:56 EDT 2003 i686 i686 i386 GNU/Linux"

    OSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)"

    NUMCPUS=1

    MEMSIZE=269768

    PAGESIZE=3072

    SWAPSIZE=522104

    GPGSLO=0

    VXVM=""

    SDS=""

    LVM=""

    HOSTID=7f0100

    CPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 "

    VMWARE=1 VMUUID=564dbd2b25d24511f334879ce61b51e3

    >>> sadc_cpu 200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0

     

    Otherwise, the following error message will be displayed:
    ERR: Unable to contact Agent.