If you are unable to browse to the Uptime Infrastructure Monitor home page, the problem is usually related to security issues, DNS resolution errors or a stoppage of the Uptime Infrastructure Monitor web server.
To isolate the root cause of the issue:
On Windows systems, check if the Uptime Infrastructure Monitor web server is running by entering the following command at the command line:
tasklist /svc |
If you see Uptime Infrastructure Monitor Web Server then the Web server is running. Use the following commands to stop and restart the web server:
net stop "up.time Web Server" net start "up.time Web Server" |
Try to access the web interface after restarting the web service.
On Linux or Solaris systems, run the following command:
# ps -ef | grep httpd |
Regardless of the service status, try restarting it with the following commands:
# /etc/init.d/uptime_httpd stop # /etc/init.d/uptime_httpd start |
If the web interface is not available internally or if you receive an error when trying to restart the web service, please contact [email protected] for further assistance.