When you install an Uptime Infrastructure Monitor agent, it is added as a service. On operating systems other than Windows, the agent only performs an action when it receives a request from the Uptime Infrastructure Monitor Monitoring Station. At all other times, it listens for requests.
If you suspect that an agent is not listening, follow the steps in this article.
Polling the Agent
If you suspect that an agent has a problem, poll the agent from within the Uptime Infrastructure Monitor web interface to display its output and forward the results to Uptime Technical Support.
To poll an agent:
If the agent is working properly, output similar to the output below should be displayed:
Host: Ginger Network Hostname: ginger.idera.com Agent Port: 9998 Using SSL?: false >>> ver up.time agent 3.7.2 linux >>> sysinfo SYSNAME=ginger DOMAIN=idera.com ARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct 7 17:52:56 EDT 2016 i686 i686 i386 GNU/Linux" OSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)" NUMCPUS=1 MEMSIZE=269768 PAGESIZE=3072 SWAPSIZE=522104 GPGSLO=0 VXVM="" SDS="" LVM="" HOSTID=7f0100 CPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 " VMWARE=1 VMUUID=564dbd2b25d24511f334879ce61b51e3 >>> sadc_cpu 200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0
Otherwise, the following error message will be displayed:
ERR: Unable to contact Agent.