This article provides a list of common problems that may be encountered when attempting to add an agent system to Uptime Infrastructure Monitor along with associated resolutions or troubleshooting steps.
Download the appropriate agent from the IDERA Support site downloads page and install it on your agent system.
Ensure that the agent is listening on the port assigned to the agent. You can use the netstat utility to detect if the agent is listening. Run the netstat -a command and look for the agent port or the uptmagnt service. For example:
> netstat -a Active Connections Proto Local Address Foreign Address State TCP host_name:9998 host_name.yourdomain.com:0 LISTENING
By default, the agent listens on port 9998. If you are not using the correct port, change it. For information on changing the agent port on Windows systems, see Changing the Windows Agent Port.
To change the agent port on Linux or Solaris systems, open the /etc/services file and change the following entry:
uptmagnt 9998/tcp # up.time agent
Try to ping the agent system from the system on which the monitoring station is installed; use the hostname or IP address that you entered in the Uptime Infrastructure Monitor web interface. The hostname or IP address must exactly match the one that was entered in the web interface.
Also try to add the system to Uptime Infrastructure Monitor using its IP address instead of its hostname (or the hostname instead of the IP address). See the online docs - Managing Your Infrastructure for more information on adding systems.
The default Uptime Infrastructure Monitor agent port is 9998. Ensure that port 9998 (or the port that you have specified for the agent) is open between the two systems.
To check if the agent service is running, type the following command at the command line:
net start "up.time agent"
The above command should start the agent. However, if the agent is already running, the following message will appear: The requested service has already been started. In this case, try stopping and then restarting the agent.
If none of the above solutions resolve the problem, contact IDERA Support for further assistance.