The Global Scan dashboard enables you to view the current status of all of the Elements (servers and devices, Applications, and SLAs) in your environment. When initially viewed, the Global Scan dashboard is displayed, and typically contains a list of all the Elements that are monitored by Uptime Infrastructure Monitor. The Elements table displays the following information:
For convenience, you can sort the Elements table by any outage type.
Service status indicators range from normal (green), to Warning (yellow), to Critical (red), and also include an Unknown state (gray). An Unknown state indicates that no performance data for the last 10 minutes exists for the Element. To avoid false positives, note that recently added Elements display this status until 10 minutes' worth of performance data is collected; also, in cases where the Uptime Infrastructure Monitor Data Collector service is down for more than 10 minutes, all Elements display this status until the service is restarted and enough data is collected.
The thresholds for the service status indicators are typically 70% for a warning state, and 90% for a critical state. These thresholds can be customized. For more information about managing reporting thresholds, see Changing Reporting Thresholds.
The Recent Incidents bar chart at the top left displays, in real-time, the number of service monitors that reported a non-OK status (CRIT, WARN, UNKNOWN, MAINT) during each of the past 24 hours. Note that host rechecks are included in the incident tally.
The Current Service Status pie chart at the top right visualizes the current availability of systems or devices. The services for unmonitored systems in groups are not shown in the pie chart.
You can view detailed information about an Element by clicking its name. To view the details of each metric (for example, CPU usage), click the number in the column for that variable to go to its Graphing page, where you can generate a graph.
When you click the file folder icon to the left of a system name, an expanded view of the server information appears:
Uptime Infrastructure Monitor displays the following information for the system in the expanded view:
When you click a group or view in the Global Scan dashboard, the systems that make up the group or view and details about their status are displayed.
Resource Scan is a dynamically-updated dashboard that reports the percentage of various resources that are used by the servers and groups of servers in your environment. Access this dashboard by clicking the Resource Scan tab. This dashboard is comprised of several components: performance gauges, charts, and Element tables.
The row of gauges is updated every 15 minutes based on the most recently collected data:
The dials display averages of the most recent 15-minute time interval, as well as the maximum and minimum values recorded over the past 24 hours up to the most recent time frame. The gauges show the following information:
The thresholds for the service status indicators are typically 70% for a warning state, and 90% for a critical state. These thresholds can be customized. For more information about customizing reporting thresholds, see Changing Reporting Thresholds.
Note that if data is not yet available (e.g., the Element in focus is newly added), the gauges report as unavailable until a time interval passes; if there is data, but no recent data (e.g., an Element is no longer down), there are minimum and maximum dials, but no main average dial until a sample of data is collected.
While the gauges each display a minimum, maximum, and average value; the full 24-hour performance history is displayed in the graphs below:
All server-type Elements and Element Groups that make up your monitored inventory are displayed below the graphs
The following information is displayed in sortable columns:
In this section of the dashboard, the servers are presented as they are organized in Infrastructure. If applicable, you can click top-level Groups to display the group's servers and (if applicable) subgroups. As you click group or server names, the status reported in the gauges and charts reflects your current location in your infrastructure, whether it is parent groups, nested groups, or individual servers.
Service level agreements on the SLAs dashboard indicate whether performance targets are met. Although the main summary displays the status of the SLA definition as a whole, you can also expand the view to verify how well component service level objectives (SLOs) are meeting targets. (SLOs are made up of monitored services that, as a group, are used to measure a specific performance goal.)
In the Service Level Agreements subpanel (accessed by clicking the SLAs tab), the following SLA information is provided in the default view:
The color coding used in the Service Level Agreements subpanel indicates, at a glance, whether the SLA respective limits are in danger of or are already exceeded:
The Downtime progress bar allows you to gauge how close the SLA is to reaching a critical state:
Note that once an SLA reaches a critical state, it remains in that state until the compliance period restarts the following week or month; an SLA that enters a warning-level state can be downgraded to a normal state if the rate at which allowable downtime is used decreases to a “safer” value.
Clicking an SLA’s corresponding Detailed Report button instantly generates an SLA Detailed report for the last 24 hours. For more information about SLA reporting, see Reports for Service Level Agreements.
The Service Level Agreements subpanel provides two types of views: Condensed View and Detailed View. The latter view is suitable if you have one or two defined SLAs.
The Condensed View is the default view of this subpanel and displays the following information:
Click the Show Detailed View button to expand each SLA to include SLOs.
An SLA’s compliance is based on the downtime of its component SLOs: when one or more of the SLOs experience downtime, it counts towards overall SLA non-compliance.
Clicking an SLO name displays the status of the SLO, and all of the services that make up the SLO:
Using the Detailed View allows you to pinpoint which SLO is causing SLA non-compliance, and in turn which monitors are causing the SLO to experience downtime.
For more information about viewing SLA details, and defining SLOs that help you accurately gauge the performance of your IT infrastructure, see Working with Service Level Agreements.
The Applications dashboard displays the status of all Applications that the currently logged in user is permitted to view. Applications are groups of service monitors that together represent the status of a greater business or IT function within your organization. They consist of any number of two types of monitors:
On the dashboard, the overall status of each Application is color coded:
The number and status of an Application's service monitors are also displayed through a series of bars: green indicates the service is functioning normally; yellow means the service is in a warning state; and red indicates the service is in a critical state. This information can be displayed in a default Condensed View, or a Detailed View.
The Condensed view is the default view for the dashboard and displays the following information:
The status of the service is denoted by a colored bar in the Status of Master Services and Status of Regular Services columns. For example, if there are three services associated with the Application and their status is OK then three green bars appear in this column.
Click the Show Detailed View button to change to a detailed view of the dashboard.
In this view, more information is provided for each of an Application's component service monitors, including the monitor's most current status message. Service monitor names can be clicked, taking you to the service status page for the host to which it is attached.
Master service monitors in an Application are marked with an asterisk (*). The status of a service is denoted by a colored bar beside the name of the service.
The network dashboard is a summary of network device performance, and network-based service monitor outages. It is automatically updated every 30 seconds. You can view this dashboard by clicking the Network tab.
The network dashboard provides you with a single view of your network environment, and keeps you abreast of any network-related issues:
The following metrics are together used to report network performance:
global inbound bandwidth usage of all monitored network devices’ ports
global outbound bandwidth usage of all monitored network devices’ ports
network device latency values collected through each monitored Element’s ping monitor
does not include network devices without an assigned ping monitor
the average number of errors per second through all monitored network device ports
the average number of packets discarded per second through all monitored network device ports
For each category, there is a performance gauge that displays the average for all monitored ports based on the most recent sample. Maximum and minimum values over the last 24 hours is also shown. Note that the first two metrics are percentage-based, and their gauges are static; the remaining three metrics' gauges may scale if the recorded value exceeds the default upper limit. The thresholds for the service status indicators are typically 70% for a warning state, and 90% for a critical state.
Additionally for each category, there are top-10 lists displaying the individual Elements that are using the most bandwidth, have the highest latency, or seeing the most errors or discarded packets. Clicking any Element name displays its Quick Snapshot page, where you can further investigate bottlenecks.
Any network device Element whose attached service monitors are experiencing outages are displayed in this section. For convenience, you can sort the results by number of current outages, or outage occurrences.
If the dashboard is viewed by an Uptime Infrastructure Monitor user who does not have permission to view all Elements, and as a result, may not be able to see network device Elements, the list is empty, and Uptime Infrastructure Monitor reports that there are no available network devices.
Elements are the systems, network devices, Applications, and SLAs that Uptime Infrastructure Monitor is currently monitoring. You can view the status of all monitored Elements on the All Elements dashboard. This can be accessed by clicking the All Elements tab.
The Elements subpanel lists the following information:
For convenience, you can sort the Elements table by any outage type.
If Uptime Infrastructure Monitor cannot contact an Element, the reason is displayed:
The values in each column are hyperlinks. Click one of the links to display the following information in the system information or graphing subpanels:
By default, Elements in WARN or CRIT states, in maintenance, or whose status is undetermined are displayed. To display all Elements regardless of status, clear the Hide OK Elements check box.
Services are specific tasks, or sets of tasks, performed by an application in the Uptime Infrastructure Monitor environment. Uptime Infrastructure Monitor service monitors continually check the condition of services to ensure that they are providing the required functions to support your business. For more information about services, see Understanding Services.
You can view the services assigned to each system in your environment by clicking on the All Services tab. This tab contains the following information in sortable columns:
Uptime agent running on MailServer, Uptime agent 3.7.2 linux)
By default, services in WARN or CRIT states, or services whose associated Element is in maintenance or an undetermined state are displayed. To display all services regardless of status, clear the Hide OK Service Monitors check box.
Scrutinizer is a NetFlow analyzer and incident response system that takes advantage of communications standards, i.e. NetFlow and IPFIX for Cisco as well as other compatible switches and routers. It does this to retrieve and store network traffic information for users, systems, and applications. Scrutinizer allows administrators to monitor, graph, and report on network usage patterns, and locate the heaviest traffic creators.
Scrutinizer can be integrated with Uptime Infrastructure Monitor. Doing so allows you to access all of Scrutinizer's features from the NetFlow dashboard:
Additionally, hardware monitored by Scrutinizer that is added to Uptime Infrastructure Monitor as a network-device-type Element includes a NetFlow link on its Graphing tab that transfers you to the Scrutinizer interface. For more information about integrating Uptime Scrutinizer, see Integrating Scrutinizer with Uptime Infrastructure Monitor.
The thresholds that determine when an Element’s reported status changes between normal, Warning, and Critical (i.e., green, yellow, and red) can be modified for both the Global Scan and the Resource Scan dashboards.
Global Scan and Resource Scan thresholds are configured by separate sets of attributes that can be changed in the Uptime Infrastructure Monitor Configuration panel. By changing these attributes, you can set how large the color ranges are on resource gauges, and at what point table cells change color. See Status Thresholds for more information.
Note that when you change Global Scan threshold values, the changes are not retroactively applied to all existing Elements monitored by Uptime Infrastructure Monitor; changes only apply to Elements added to Uptime Infrastructure Monitor after the threshold changes are made. Conversely, the Resource Scan gauge ranges are updated immediately.
User-created dashboards allow your various Uptime Infrastructure Monitor users to create views that augment or replace the default dashboards. While dashboards are still created to display historical data or current Element status, they are tailored to specific users or user groups. A custom dashboard can be designed to augment the default dashboards, or in some cases, replace them altogether.
Dashboards are based on one of various layouts, then completed by configuring component gadgets:
Gadgets, after developed, interface with Uptime Infrastructure Monitor using the Uptime Infrastructure Monitor Controller. Refer to the Integration Guide for more information.
Dashboards can be created by any Uptime Infrastructure Monitor user whose User Role permits it (see Working with User Roles for more information); dashboards are automatically shared with the user group they belong to.
Although Uptime Infrastructure Monitor is bundled with various gadgets, more are available at The Grid. Users can browse, install, and update gadgets from within Uptime Infrastructure Monitor using the Extension Manager, if their User Role permits gadget management (see Working with User Roles for more information).
Users who are allowed to manage gadgets can access this option by clicking the configuration icon on the far right of the tab row on the Dashboards tab. In the pop-up menu, clicking Search For Gadgets opens the Extension Manager, and displays the following:
Although dashboards are easily shared among user group members, there are management rules:
superadminrole can see all user-created dashboards, but cannot change them
It is possible to make a custom or default dashboard a "primary" view:
If your Uptime Infrastructure Monitor deployment includes a UI instance, in order for dashboards to be shared and viewed across both instances, the UI instance needs to be able to access the auxiliary gadget files on the core Monitoring Station. See User Interface Instance Settings for more information.
In addition to the standard dashboards, there are two custom dashboard examples that showcase some of the gadgets that are included with Uptime Infrastructure Monitor:
For information about each gadget, see Dashboard Gadgets.