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Welcome to the IDERA Uptime Infrastructure Monitor Knowledge Base
Use the search function at the top of the page to search all Uptime Infrastructure Monitor documentation or the search field below for KB articles.
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- updated Jan 10, 2024
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- attached Jan 10, 2024
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- updated Nov 09, 2023
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Installing Uptime Infrastructure Monitor Agents
Supported Agent Platforms in Uptime Infrastructure Monitor
Problems adding an Agent to Uptime Infrastructure Monitor
Can an SNMP device be added as a Net-SNMP agent?
Installing or Uninstalling the Uptime Infrastructure Monitor Agent on Linux
Installing or Uninstalling the Uptime Infrastructure Monitor Agent on AIX or HP-UX
Installing an Agent on 64-bit Red Hat Enterprise Linux 6
Enable Linux/Unix NFS mount capacity monitoring
Using SSL Communication with Linux-Based Agent
Linux Agent filesystem permissions
Virtual System Monitoring Concepts
Standalone Monitoring for Virtual Machines
Virtual System Configuration Mirroring
vSphere Element Configurations
Auto Discovery for VMware vCenter Inventories
How to add Ignored VMs or ESX hosts
What ports need to be open to add an ESX or vCenter system to Uptime Infrastructure Monitor?
Understanding Alerts and Actions
Configure Uptime Infrastructure Monitor to send alerts
Configuring Uptime Infrastructure Monitor to send alerts with a hosted Exchange server
How to monitor Exchange with Uptime Infrastructure Monitor
Configuring Uptime Infrastructure Monitor to send alerts with a hosted Exchange server
How to change the link back URL in email alerts
How to configure automatic recovery actions
Suppress Connection Warnings from the Agent in /var/adm/messages
Auto Discovery for Servers and Network Devices
How to Monitor DNS with Uptime Infrastructure Monitor
How to monitor a VPN or WAN link
Process Count Monitoring with Net-SNMP
Troubleshooting Network Device Issues with snmpwalk
Unable to browse MIB using the Uptime Infrastructure Monitor SNMP monitor
Unable to fully load vendor-supplied MIBs into Uptime Infrastructure Monitor 7.0
Supported Databases in Uptime Infrastructure Monitor
Does the DataStore need to reside on the Uptime Infrastructure Monitor server?
Migrating Your DataStore To a New Database
Exporting and Importing Your DataStore or Configuration
Finding the Uptime Infrastructure Monitor DataStore location
How to move the Uptime Infrastructure Monitor datastore directory
Connecting to the Uptime Infrastructure Monitor DataStore via ODBC
How to run a DB query on retained metrics
ERROR: Connection pool congestion
Configuring and Managing Uptime Infrastructure Monitor
How does the Archiving Policy work?
Importing Archived Data into Uptime Infrastructure Monitor
How to change the archive folder location
ERROR: Unable to archive data file already exists
Manually trim performance data from an Oracle DataStore
Shrinking your MySQL DataStore
Manually trim performance data from a MySQL DataStore
Securing the Uptime Infrastructure Monitor MySQL Database
Query to retrieve MySQL database size
Default MySQL Database Users and Permissions
Converting the Uptime DataStore from MySQL to SQL Server
'Default up.time DataStore' Monitor crit after adding a vCenter to Uptime Infrastructure Monitor
Running Uptime Infrastructure Monitor with an Oracle database
What Oracle db permissions does Uptime Infrastructure Monitor require
Understanding your Oracle Connection Settings
Oracle database not responding in Uptime Infrastructure Monitor interface
Running Uptime Infrastructure Monitor with an MS SQL Server database
Password issue when using jdbc driver with MS SQL
Creating custom reports with Microsoft Reporting Service
Manually trim performance data from a MS SQL DataStore
Converting the Uptime DataStore from MySQL to SQL Server
Monitored Application Platform Support
How does the SQL Server Tablespace Check monitor work?
Verifying the Configuration of SQL Server Ports
Is SQL Server Browser service required to monitor MS SQL?
SQL Server does not seem to be running on this system
Bad data returned to SQL Server Monitor from agent
'up.time Data Collector' is unavailable error in web interface
Error while pinging: Failed to create raw socket
Limited Performance Data Available
Login screen returns Database not responding error after upgrading
Error or Exception when installing license key
Java heap space Throwable: java.lang.OutOfMemoryError
Error: java.net.BindException: Address already in use
Data Collector won't start - "Not a trusted IP" error in uptime.log
Error running Custom Script or Agent-Side Script
Agent install file is corrupt after download
Agent rpm install error: unpacking of archive failed on file
Uptime Infrastructure Monitor agent daemon error: permission denied
Failed to Get Configuration message from Linux Agent
AIX Agent Error - sar: Error 0
AIX agent installation error - sar: time change not positive
HP-UX agent showing uptmagnt agent: Exec format error
MySQL Monitor error: Insufficient status data returned
monitor failed: software caused connection abort: recv failed
Process Count Check error: explorer not found
SQL Server does not seem to be running on this system
Error: System can not find the path specified
Plugin returns UNKNOWN - Error: Problem running monitor
SNMP monitor applet won't load
Windows Event Log Monitor returns Output: Monitor failed: For input string
/var/adm/messages kernel: cdrom: open failed
Suppress Linux agent inetd uptmagnt connection warnings
Data Collector won't start - "Not a trusted IP" error in uptime.log
ERROR: Connection pool congestion
License Reload message on UI instance
php error_log file growing due to deprecated messages
phperror.log file filled with "File does not exist" errors
Resolving LINUX or UNIX uptimeagent Daemon Messages
Uptime Infrastructure Monitor causing excessive ESX connection logging
Installing the Monitoring Station
Recommended Monitoring Station Hardware
Supported Monitoring Station Platforms in Uptime Infrastructure Monitor
Installing Uptime Infrastructure Monitor on 64-bit Red Hat Enterprise Linux 6
Upgrading to Uptime Infrastructure Monitor 7.2 through 7.5
Setting up a reporting instance
Enabling a UI-only Uptime Infrastructure Monitor instance
Uptime Infrastructure Monitor Windows Installation Fails on MySQL
Installing Uptime Infrastructure Monitor Agents
Supported Agent Platforms in Uptime Infrastructure Monitor
Installing or Uninstalling the Uptime Infrastructure Monitor Agent on Linux
Installing or Uninstalling the Uptime Infrastructure Monitor Agent on AIX or HP-UX
Installing or Uninstalling the Uptime Infrastructure Monitor Windows agent
How to contact technical support to report an Uptime Infrastructure Monitor problem
How to register and login to the online User Community
Agent install file is corrupt after download
Agent not responding after IP or hostname change
Can't add HMC managed server to up.time
Problems adding an Agent to Uptime Infrastructure Monitor
Tru64 agent does not ignore NFS file systems
Uptime Infrastructure Monitor agent daemon error: permission denied
ESX instance Percent Used > 100%
ESX systems stopped collecting performance data
Agent-based monitors are not working on my ESX hosts
VMware ESX client and Uptime Infrastructure Monitor show different memory values
Monitoring ESX systems not connected to Virtual Center
What permissions does Uptime Infrastructure Monitor require for ESX monitoring?
Custom VBS script error due to wrong locale
Disk and Network stats not recorded on Windows 2008 with Hyper-V
High CPU Usage on Windows Agent
High File Handle Count with Windows Agent
Rebuilding Windows Performance Counters
Windows agent shows 2 CPUs when it has only 1
Windows agent msstdfmt.dll not registered
Apache access.log file size keeps growing
Insufficient disk space to generate a report
Freeing up space on your Monitoring Station
erdcloader java exception: Content is not allowed in prolog
The up.time Data Collector is unavailable
Unable to access Uptime Infrastructure Monitor after changing hostname
Unable to access Uptime Infrastructure Monitor from a web browser
Error while pinging: Failed to create raw socket
Starting (or restarting) and Stopping Uptime Infrastructure Monitor
Java heap space Throwable: java.lang.OutOfMemoryError
Using -server option to optimize Java memory usage
Adjusting the Java Heap Size on Uptime Infrastructure Monitor 5 & 6
ERROR: Connection pool congestion
Manually trim performance data from a MySQL DataStore
Manually trim performance data from a MS SQL DataStore
Manually trim performance data from an Oracle DataStore
Errors when trying to delete performance data
Uptime Infrastructure Monitor server load high at the start of the month
Insufficient disk space to generate a report
"Database Not Responding" Message Appears in Global Scan
Can't generate graphs from Internet Explorer or FireFox
Graphs not displayed in Firefox running on Linux desktop
IE Blocks an ActiveX Control During Graphing
Insufficient disk space to generate a report
LPARs not showing in LPAR Workload Report
Negative Values Displayed in Graphs
Metrics Monitored by Operating System
Uptime Infrastructure Monitor Version Support Status
Platform Support and Integration Changes in 7.3
Supported Monitored Application Platforms in Uptime Infrastructure Monitor
Supported Platforms via Agentless Monitoring
Supported Browsers in Uptime Infrastructure Monitor
Supported Databases in Uptime Infrastructure Monitor
Supported Monitoring Station Platforms in Uptime Infrastructure Monitor
vCenter 5.0 Compatibility with Uptime Infrastructure Monitor
Graphing Virtual Server Components
How to generate a graph in Uptime Infrastructure Monitor
How to Graph Retained Metrics for HTTP Monitor
Creating custom reports with Crystal Reports
Creating custom reports with Microsoft Reporting Service
Creating custom reports with Tableau
Creating Excel Reports that use Uptime Infrastructure Monitor Data
How to generate enterprise capacity reports
How to generate Server & Application availability reports
Can the Uptime Infrastructure Monitor Agent be bound to a specific interface?
Changing Linux Agent port or permissions
Do I need a different agent for each monitored application?
Ensuring that a non-Windows agent is listening
Finding your IBM HMC or VIO version
How to check if an agent is running
What impact does the agent have on a target server
Default MySQL Database Users and Permissions
Finding and updating hosts without a host check
How to determine the last status of a monitor
Regular Expression Syntax Used with Uptime Infrastructure Monitor
Required Ports for the Uptime Infrastructure Monitor Monitoring Station
Starting (or restarting) and Stopping Uptime Infrastructure Monitor
What does the grey or UNKNOWN status indicate
What happens to performance data and monitoring if Uptime Infrastructure Monitor is offline?
Adding Uptime Infrastructure Monitor port exceptions to Windows firewall
Are Service Monitor passwords encrypted?
How to change my Uptime Infrastructure Monitor user password
Resetting the Uptime Infrastructure Monitor Administrator Password
Monitoring Servers And Services Behind a Firewall
Using SSL Communication with Linux-Based Agent
Password for the Uptime Infrastructure Monitor virtual appliance
Required Ports for the Uptime Infrastructure Monitor Monitoring Station
Active Directory Service Monitor example
Can I add a system to a maintenance window that has already started?
Changing a monitored host's IP address
Changing the default host check
Change the default Service Monitors (PING or UPTIME)
Does the DNS monitor support reverse lookups?
File System Capacity Monitor Examples
How many exclusions can the File System Capacity Monitor use?
How to monitor email flow between two mail servers
How to set a service to only run once a day
Monitoring HTTP Services in a Load Balanced Cluster
Monitoring services running on a different IP address than the agent
Playing a custom sound during an alert
Understanding and Using Retained Data
Automatically restarting a Windows service
Does the HTTP monitor work with NTLM authentication?
Does the Web Application Transaction monitor download images?
Enabling the BEA WebLogic service monitor
Enabling the IBM WebSphere service monitor
Monitoring WebSphere with Uptime Infrastructure Monitor
Ensuring an Application is Always Running
How to monitor Exchange with Uptime Infrastructure Monitor
How to monitor IMAP, POP and SMTP email services
Agentcmd redirect log info to logfile rather then standard out
Creating Custom Alert Scripts in Uptime Infrastructure Monitor Alert Profiles
Expanding Uptime Infrastructure Monitor's Capabilities with Plugin Monitors
How to get custom script retained data values
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