uptime Knowledge Base

Created by IDERA, last modified by IDERA on Jul 02, 2014

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Welcome to the uptime software Knowledge Base portal.
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Recently Updated Articles

Popular Areas

Upgrading to up.time 7.2 and 7.3

Upgrading to up.time 7.1 or Earlier

Platform Support and Integration Changes in 7.3

Supported Monitoring Station Platforms in up.time

Supported Databases in up.time

Supported Browsers in up.time

Supported Platforms via Agentless Monitoring

Supported Agent Platforms

Monitored Application Platform Support

SNMP Monitoring Quick Start Guide

Working with the 'Generic SNMP' plugin monitor

Can an SNMP device be added as a Net-SNMP agent?

Net-SNMP Metrics

Working with the 'Generic SNMP' plugin monitor

Integrate SNMP Traps Into up.time

Getting Started Videos

Customize your Dashboard

Common Licensing Problems and Solutions

License Expired - Feature is locked to a different host

FLEXlm returns null value for HostID

Error or Exception when installing license key

License Reload message on UI instance

Moving your license key

How to find your HostID

Adding or Updating a License Key

How to extend an up.time evaluation license

How do I access my license key?

Most Searched Keywords

Categories

Can an SNMP device be added as a Net-SNMP agent?

Should elements be added using DNS names or IP addresses?

Using anti-virus on the monitoring station

Recommended Monitoring Station Hardware

Supported Monitoring Station Platforms in up.time

High Availability for up.time

Supported Databases in up.time

TCP and Network Card Configuration

Backing up and Recovering up.time

Exporting and Importing Your DataStore or Configuration

Freeing up space on your Monitoring Station

Starting (or restarting ) and Stopping up.time

What thresholds should I use for my monitors?

How to monitor my applications with up.time

Ensuring an Application is Always Running

What should I monitor on a vCenter server

Managing Your Infrastructure

Adding Multiple Systems from the Command Line

How to batch add many servers or devices to up.time

User Management

How to configure LDAP user authentication

Installing up.time Agents

Supported Agent Platforms

Problems adding an Agent to up.time

Can an SNMP device be added as a Net-SNMP agent?

Using SSL Communication with Linux-Based Agent

SSL with Solaris agent

Securing the Windows Agent with SSL

Installing or Uninstalling the up.time Agent on Linux

Installing or Uninstalling the up.time Agent on AIX or HP-UX

Installing an Agent on 64-bit Red Hat Enterprise Linux 6

Enable Linux/Unix NFS mount capacity monitoring

Using SSL Communication with Linux-Based Agent

Linux Agent filesystem permissions

Linux or UNIX agent is not responding

Ensuring that a non-Windows agent is listening

HP-UX agent showing uptmagnt agent: Exec format error

Running the up.time agent under Daemon Mode without Xinetd

How to check if an agent is running

Installing or Uninstalling the up.time Agent on Solaris

SSL with Solaris agent

Solaris 10 Agent Commands

Solaris Agent Timeout

Ensuring that a non-Windows agent is listening

How to check if an agent is running

Installing or Uninstalling the up.time Windows agent

Changing the Windows Agent Port

Securing the Windows Agent with SSL

What is the password for the Windows agent

How to check if an agent is running

SNMP Monitoring Quick Start Guide

Working with the 'Generic SNMP' plugin monitor

How to add a Net-SNMP enabled server to up.time

SNMP service monitor fails to load

Net-SNMP Metrics

Working with the 'Generic SNMP' plugin monitor

Integrate SNMP Traps Into up.time

Installing Agents on IBM pSeries Servers

Auto Discovery for HMC-Managed pSeries Servers

How to add an LPAR to up.time?

Enabling SSH on an HMC - Hardware Management Console

Adding VIO LPARs to up.time

How to monitor IBM IVM

Monitoring WebSphere with up.time

Enabling the IBM WebSphere service monitor

Does up.time monitor WebSphere MQ or Portal Server?

VMware vSphere Monitoring Concepts

Standalone Monitoring for vCenter VMs

vCenter Configuration Mirrorring

vSphere Element Configurations

Auto Discovery for VMware vCenter Inventories

How to add Ignored VMs or ESX hosts

What ports need to be open to add an ESX or vCenter system to up.time?

'Default up.time DataStore' Monitor crit after adding a vCenter to up.time

Auto Discovery for Servers and Network Devices

Managing Your Infrastructure

What options does the addsystems utility use for WMI

WMI User Permissions

What ports are required for WMI agentless monitoring

WMI agentless option not shown in the up.time UI

Understanding Alerts and Actions

Configure up.time to send alerts

Configuring up.time to send alerts with a hosted Exchange server

How to monitor Exchange with up.time

Configuring up.time to send alerts based on monitor status

How to change the link back URL in email alerts

How to configure automatic recovery actions

Suppress Connection Warnings from the Agent in /var/adm/messages

When do script alerts or script actions run?

Can up.time send SMS alerts?

Getting Started Guide

How to set up email server information

Enabling a UI-only up.time instance

Required Ports for the up.time Monitoring Station

What ports are required for WMI agentless monitoring

Auto Discovery for Servers and Network Devices

How to Monitor DNS with up.time

How to monitor a VPN or WAN link

How to monitor IBM IVM

Process Count Monitoring with Net-SNMP

Troubleshooting Network Device Issues with snmpwalk

Unable to browse MIB using the up.time SNMP monitor

Unable to fully load vendor-supplied MIBs into up.time 7

Working with the 'Generic SNMP' plugin monitor

SNMP Monitoring Quick Start Guide

Using Service Monitors

How to create a Service Group

How to monitor a cluster in up.time

Create read-only user with rights to set maintenance periods

Monitoring WebSphere with up.time

Supported Databases in up.time

Does the DataStore need to reside on the up.time server?

Migrating Your DataStore To a New Database

Exporting and Importing Your DataStore or Configuration

Finding the up.time DataStore location

How to move the up.time datastore directory

Connecting to the up.time DataStore via ODBC

How to run a DB query on retained metrics

ERROR: Connection pool congestion

Configuring and Managing up.time

How does the Archiving Policy work?

Importing Archived Data into up.time

How to change the archive folder location

ERROR: Unable to archive data file already exists

Manually trim performance data from an Oracle DataStore

Manually trim performance data from a MySQL DataStore

Manually trim performance data from a MS SQL DataStore

Shrinking your MySQL DataStore

Manually trim performance data from a MySQL DataStore

Securing the up.time MySQL Database

Query to retrieve MySQL database size

Default MySQL Database Users and Permissions

Converting the up.time DataStore from MySQL to SQL Server

'Default up.time DataStore' Monitor crit after adding a vCenter to up.time

Database Monitors

Monitored Application Platform Support

How to monitor MySQL Databases with up.time

MySQL Advanced Metrics

MySQL Monitor error: Insufficient status data returned

Running up.time with an Oracle database

What Oracle db permissions does up.time require

Understanding your Oracle Connection Settings

Oracle database not responding in up.time interface

uptime.log shows error: java.sql.SQLException ORA-00018

Manually trim performance data from an Oracle DataStore

Database Monitors

Monitored Application Platform Support

Oracle Tablespace Check

Oracle Advanced Tablespace Check

Oracle Basic Checks

Oracle Advanced Metrics service monitor

Receiving "Could not connect to database" from Oracle Monitor

Running up.time with an MS SQL Server database

Password issue when using jdbc driver with MS SQL

Creating custom reports with Microsoft Reporting Service

Manually trim performance data from a MS SQL DataStore

Converting the up.time DataStore from MySQL to SQL Server

Database Monitors

Monitored Application Platform Support

Basic Retained Monitor

SQL Server Advanced Metrics

How does the SQL Server Tablespace Check monitor work?

SQL Server Database Structure

Configuring SQL Server Ports

Verifying the Configuration of SQL Server Ports

Is SQL Server Browser service required to monitor MS SQL?

SQL Server does not seem to be running on this system

Bad data returned to SQL Server Monitor from agent

SQL Server error: Charset is not supported by the JVM

SQL Server DB Error: Invalid object name 'dbversion'

'up.time Data Collector is unavailable' error in web interface

Error while pinging: Failed to create raw socket

Limited Performance Data Available

Login screen returns Database not responding error after upgrading

Error or Exception when installing license key

Java heap space Throwable: java.lang.OutOfMemoryError

Error: java.net.BindException: Address already in use

Data Collector won't start - "Not a trusted IP" error in uptime.log

Error running Custom Script or Agent-Side Script

Agent install file is corrupt after download

Windows Agent Perflib Errors

High CPU Usage on Windows Agent

Windows agent using 100% of CPU resources

Windows Event Log Monitor returns Output: Monitor failed: For input string

Bad data returned to SQL Server Monitor from agent

Agent rpm install error: unpacking of archive failed on file

up.time agent daemon error: permission denied

Failed to Get Configuration message from Linux Agent

AIX Agent Error - sar: Error 0

AIX agent installation error - sar: time change not positive

HP-UX agent showing uptmagnt agent: Exec format error

LDAP: error code 12 - Unavailable Critical Extension

Solaris Agent Timeout

Resolving LINUX or UNIX uptimeagent Daemon Messages

ERROR: Unable to archive data file already exists

SQL Server DB Error: Invalid object name 'dbversion'

SQL Server error: Charset is not supported by the JVM

Errors when trying to delete performance data

java.sql.SQLException ORA-00018

MySQL Monitor error: Insufficient status data returned

monitor failed: software caused connection abort: recv failed

Process Count Check error: explorer not found

SQL Server does not seem to be running on this system

Error: System can not find the path specified

Plugin returns UNKNOWN - Error: Problem running monitor

SNMP monitor applet won't load

Windows Event Log Monitor returns Output: Monitor failed: For input string

SMTP Error 550 5.7.1 Unable to relay

SMTP Error 553: sorry, that domain isn't in my list of allowed rcpthosts

Common Error Codes

Report Error Occurred During Processing

Unexpected error initializing OID tree

SNMP service monitor fails to load

Unable to browse MIB using the up.time SNMP monitor

SNMP monitor applet won't load

Unable to fully load vendor-supplied MIBs into up.time 7

/var/adm/messages kernel: cdrom: open failed

Suppress Linux agent inetd uptmagnt connection warnings

Data Collector won't start - "Not a trusted IP" error in uptime.log

ERROR: Connection pool congestion

Thread pool backlog

License Reload message on UI instance

php error_log file growing due to deprecated messages

phperror.log file filled with "File does not exist" errors

Resolving LINUX or UNIX uptimeagent Daemon Messages

up.time causing excessive ESX connection logging

uptime.log shows error: java.sql.SQLException ORA-00018

Installing the Monitoring Station

Recommended Monitoring Station Hardware

Supported Monitoring Station Platforms in up.time

Installing up.time on 64-bit Red Hat Enterprise Linux 6

Upgrading to up.time 7.2 and 7.3

Setting up a reporting instance

Enabling a UI-only up.time instance

up.time Windows Installation Fails on MySQL

Installing up.time Agents

Supported Agent Platforms

Installing or Uninstalling the up.time Agent on Linux

Installing or Uninstalling the up.time Agent on AIX or HP-UX

Installing or Uninstalling the up.time Agent on Solaris

Installing or Uninstalling the up.time Windows agent

Installing Agents on IBM pSeries Servers

Common Licensing Problems and Solutions

License Expired - Feature is locked to a different host

FLEXlm returns null value for HostID

Error or Exception when installing license key

License Reload message on UI instance

Moving your license key

How to find your HostID

Adding or Updating a License Key

How to extend an up.time evaluation license

How do I access my license key?

Platform Support and Integration Changes in 7.3

Supported Monitoring Station Platforms in up.time

Supported Databases in up.time

Supported Browsers in up.time

Supported Platforms via Agentless Monitoring

Supported Agent Platforms

Monitored Application Platform Support

Upgrading to up.time 7.2 and 7.3

Upgrading to up.time 7.1 or Earlier

Moving or Migrating the up.time Monitoring Station

Moving your license key

Migrating Your DataStore To a New Database

Converting the up.time DataStore from MySQL to SQL Server

How to move the up.time datastore directory

Release Notes Platform Integration - Netflow (Scrutinizer)

Integrating up.time NetFlow with up.time

How to contact technical support to report an up.time problem

How to register and login to the online User Community

Agent install file is corrupt after download

Agent not responding after IP or hostname change

Can't add HMC managed server to up.time

Unable to contact agent

Problems adding an Agent to up.time

Tru64 agent does not ignore NFS file systems

up.time agent daemon error: permission denied

AIX Agent Error - sar: Error 0

AIX agent pstat not working on 64-bit OS versions

SAR error and SADC problems on AIX 5.3

Linux or UNIX agent is not responding

Agent does not start in daemon mode on SLES

CPU Utilization not matching Linux OS output

Failed to Get Configuration message from Linux Agent

Port closes immediately on Unix agent

Process Check monitor does not check the full Solaris path

Solaris agent not collecting performance data

Solaris Agent Timeout

ESX instance Percent Used > 100%

ESX systems stopped collecting performance data

VMware ESX client and up.time show different memory values

Agent-based monitors are not working on my ESX hosts

VMware ESX client and up.time show different memory values

Monitoring ESX systems not connected to Virtual Center

What permissions does up.time require for ESX monitoring?

Custom VBS script error due to wrong locale

Disk and Network stats not recorded on Windows 2008 with Hyper-V

High CPU Usage on Windows Agent

High File Handle Count with Windows Agent

Rebuilding Windows Performance Counters

Windows agent shows 2 CPUs when it has only 1

Windows agent msstdfmt.dll not registered

Windows Agent Perflib Errors

Windows agent using 100% of CPU resources

Windows process CPU workload stats don't match CPU Total

Telnet commands for email server authentication debugging

Still receiving alerts when topological dependency has failed

Error while pinging: Failed to create raw socket

Errors when trying to delete performance data

Oracle database not responding in up.time interface

Password issue when using jdbc driver with MS SQL

"No recent performance data available. Is the system online?" - up.time Agent Windows elements

Agent rpm install error: unpacking of archive failed on file

AIX agent installation error - sar: time change not positive

Can't access Windows Installer Service

up.time Windows Installation Fails on MySQL

Error: java.net.BindException: Address already in use

Installation failure on Windows: Failure to create services

Common Licensing Problems and Solutions

License Expired - Feature is locked to a different host

FLEXlm returns null value for HostID

Error or Exception when installing license key

License Reload message on UI instance

Apache access.log file size keeps growing

Insufficient disk space to generate a report

Freeing up space on your Monitoring Station

erdcloader java exception: Content is not allowed in prolog

The up.time Data Collector is unavailable

Unable to access up.time after changing hostname

Unable to access up.time from a web browser

Error while pinging: Failed to create raw socket

Starting (or restarting ) and Stopping up.time

Java heap space Throwable: java.lang.OutOfMemoryError

Using -server option to optimize Java memory usage

Adjusting the Java Heap Size on up.time 5 & 6

ERROR: Connection pool congestion

Manually trim performance data from a MySQL DataStore

Manually trim performance data from a MS SQL DataStore

Manually trim performance data from an Oracle DataStore

Errors when trying to delete performance data

up.time server load high at the start of the month

Graphing Issues in Firefox / Chrome in up.time 7.2 after Recent Critical Java Update

Insufficient disk space to generate a report

"Database Not Responding" Message Appears in Global Scan

Can't generate graphs from Internet Explorer or FireFox

Graphs not displayed in Firefox running on Linux desktop

IE Blocks an ActiveX Control During Graphing

Insufficient disk space to generate a report

LPARs not showing in LPAR Workload Report

Negative Values Displayed in Graphs

Report Error Occurred During Processing

Received duplicates of the same report

Can not login to up.time

Resetting the up.time Administrator Password

netcat quarantined by antivirus program

Kernel Panic error running Virtual Appliance on Windows 7

Virtual Appliance - up.time Data Collector is unavailable

Product Information | Installation | Troubleshooting

Reports & Graphs | Installation | Troubleshooting
Security | Installation | Troubleshooting

Service Monitoring | Installation | Troubleshooting

SNMP | Installation | Troubleshooting
Using up.time | Installation | Troubleshooting

_{uptime software inc. | legal notices}

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