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To provide this level of access, create a new user role with the following capabilities:

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  • Add Maintenance Profile
  • Assign Maintenance to Host
  • Assign Maintenance to Service
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The user role should have Add / Edit enabled for:

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  • Services
  • Time Periods
  • Service Level Agreements
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After the user role is created, add a new user, assign this role and ensure that the user has visibility of the systems that he/she needs to put into maintenance.  This final point can be managed by assigning the user to the appropriate user group(s).

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