...
Uptime Infrastructure Monitor integrates and uses ServiceNow to automatically generate a ticket or incident corresponding to each alert created in Uptime Infrastructure Monitor. When an alert is generated, such as when a server goes down, ServiceNow creates a ticket with a unique instance number. Repetitive alerts and emails are sent until the ServiceNow ticket status is changed, which sets the alert status to " ACK as acknowledgement of the alert or email. The alert is reset once the ticket status is set to Resolved or Closed.
...
- entering incorrect ServiceNow user account credentials in Uptime Infrastructure Monitor
- entering an incorrect ServiceNow instance path
- entering alert rules incorrectly
- failing to check the Open Incident in ServiceNow checkbox
- if Email Alert is used for the account profile, failing to verify that the user account email address is already configured in Uptime Infrastructure Monitor
- failing to select at least one item each in Notification Groups and Service Monitors