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This knowledge base article addresses the main reason the up.time Monitoring Station for Windows installer fails during the MySQL portion of the installation.  

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Aside from an error during the installation, another symptom that the installation has failed while trying to install MySQL MySQL did not install properly is that the up.time Data Store service will fail to start, producing an error.  The installation of MySQL occurs before the up.time Controller, so when the installer fails on MySQL, the Controller does not get installed either.

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The common reason the up.time installer fails during the MySQL portion is that the Windows setting disable8dot3 is set to something other than the default, 2.  For a general explanation of what the disable8dot3 setting does, see http://support.microsoft.com/kb/121007.  The 8dot3 short names are not enabled.  By default 8dot3 short names are not enabled for drives other than C:. The MySQL (up.time Data Store) service requires that disable8dot3 be set to 2.  To resolve for up.timeuses an 8dot3 short name during the installation, so it needs to be enabled for the install to complete successfully.  To enable 8dot3 names for all drives, follow these steps:

  1. Verify that disable8dot3 is indeed set to something other than the default 2.Check whether 8dot3 naming is enabled for the drive you are installing to (ex. D:).

    Code Block
    languagetext
    fsutil behavior query disable8dot3
    Set disable8dot3 back to 2
     D:
  2. Enable 8dot3 naming for all drives.

    Code Block
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    fsutil behavior set disable8dot3 20
  3. Uninstall the incomplete installation of up.time.

  4. Run the up.time installer again.