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Please contact the uptime Support team if you require older versions of up.time service packs.
Upgrade FAQ
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- Q: Do I need to upgrade my agents?
- A: Agent updates are generally not required unless specifically noted in the version release notes.
- Q: Can I roll back an upgrade?
- A: No, upgrades are not designed for rollback capability. Upgrade failures are rare but it is very important to stop all up.time services and backup your configuration before proceeding with any upgrade.
- Q: How long will an upgrade take?
- A: Upgrades can generally be applied in less than 30 minutes.
- Q: Do I need to install each service pack in order or do up.time upgrades include all previous updates?
- A: Upgrades include all previously released functionality; however, there is a specific list of supported upgrade paths. Please review the following section for further details on the correct order to install service packs.
- Q: Can I install a test environment prior to upgrading my production environment?
- A: Yes, this process is recommended. To retrieve a test license key, login to the License Portal and click the Test Drive link for your deployment.
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Supported Upgrade Paths
The officially supported up.time upgrade paths are listed below. Please note that the general rule is that you should not skip more than one point release when applying service packs. For example, upgrading from up.time 5.2 to 5.4 is possible but upgrading from up.time 5.2 to 5.5 is not supported.
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