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  1. In the GlobalScan or My Enterprise panel, click the name of the system on which the suspected problem agent is installed.
  2. In the Tree panel, click the Info tab and then click Poll Agent.

    If the agent is working properly, output similar to the output below should be displayed:

    Host:

    Ginger

    Network

    Hostname:

    ginger.uptimesoftware.com

    Agent

    Port:

    9998

    Using

    SSL?:

    false

    >>>

    ver

    up.time

    agent

    3.7.2

    linux

    >>>

    sysinfo

    SYSNAME=ginger

    DOMAIN=uptimesoftware.com

    ARCH="Linux

    ginger

    2.4.21-4.ELsmp

    #1

    SMP

    Fri

    Oct

    3

    17:52:56

    EDT

    2003

    i686

    i686

    i386

    GNU/Linux"

    OSVER="RedHat

    3(Taroon

    2.4.21-4.ELsmp

    i686)"

    NUMCPUS=1

    MEMSIZE=269768

    PAGESIZE=3072

    SWAPSIZE=522104

    GPGSLO=0

    VXVM=""

    SDS=""

    LVM=""

    HOSTID=7f0100

    CPU0="

    0

    0

    0

    2995.743

    0

    Intel(R)Xeon(TM)

    8

    "

    VMWARE=1

    VMUUID=564dbd2b25d24511f334879ce61b51e3

    >>>

    sadc_cpu

    200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0,

    0,0,0,0

     

    Otherwise, the following error message will be displayed:
    ERR: Unable to contact Agent.