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When you install an up.time Uptime Infrastructure Monitor agent, it is added as a service. On operating systems other than Windows, the agent only performs an action when it receives a request from the up.time Uptime Infrastructure Monitor Monitoring Station. At all other times, it listens for requests.

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If you suspect that an agent has a problem, poll the agent from within the up.time Uptime Infrastructure Monitor web interface to display its output and forward the results to uptime Uptime Technical Support.

To poll an agent:

1. In the GlobalScan or My Enterprise panelInfrastructure tab, click the name of the system on which the suspected problem agent is installed.
2. In the Tree panel, click the Info tab and then click Poll Agent.

   If the agent is working properly, output similar to the output below should be displayed:

   Code Block
   language text
   Host: Ginger

   Network Hostname: ginger.

   uptimesoftware

   idera.com

   Agent Port: 9998

   Using SSL?: false

   >>> ver

   up.time agent 3.7.2 linux

   >>> sysinfo

   SYSNAME=ginger

   DOMAIN=

   uptimesoftware

   idera.com

   ARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct

   3

   7 17:52:56 EDT

   2003

   2016 i686 i686 i386 GNU/Linux"

   OSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)"

   NUMCPUS=1

   MEMSIZE=269768

   PAGESIZE=3072

   SWAPSIZE=522104

   GPGSLO=0

   VXVM=""

   SDS=""

   LVM=""

   HOSTID=7f0100

   CPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 "

   VMWARE=1 VMUUID=564dbd2b25d24511f334879ce61b51e3

   >>> sadc_cpu 200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0

    

   Otherwise, the following error message will be displayed:
   ERR: Unable to contact Agent.