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When you install an up.time Uptime Infrastructure Monitor agent, it is added as a service. On operating systems other than Windows, the agent only performs an action when it receives a request from the up.time monitoring stationUptime Infrastructure Monitor Monitoring Station. At all other times, it listens for requests.

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If you suspect that an agent is not listening, follow the steps in this article.

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Polling the Agent

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If you suspect that an agent has a problem, poll the agent from within the up.time Uptime Infrastructure Monitor web interface to display its output and forward the results to uptime Uptime Technical Support.

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To poll an agent:

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1. In the GlobalScan or My Enterprise panelInfrastructure tab, click the name of the system on which the suspected problem agent is installed.
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3. In the Tree panel, click the Info tab and then click Poll Agent. \n

   If the agent is working properly, output similar to the output below should be displayed:

   \n \n \nHost

   Code Block
   language text
   Host: Ginger

   \nNetwork

   Network Hostname: ginger.

   uptimesoftware

   idera.com

   \nAgent

   Agent Port: 9998

   \nUsing

   Using SSL?: false

   \n \n>>>

   >>> ver

   \nup

   up.time agent 3.7.2 linux

   \n \n>>>

   >>> sysinfo

   \nSYSNAME

   SYSNAME=ginger

   \nDOMAIN

   DOMAIN=

   uptimesoftware

   idera.com

   \nARCH

   ARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct

   3

   7 17:52:56 EDT

   2003

   2016 i686 i686 i386 GNU/Linux"

   \nOSVER

   OSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)"

   \nNUMCPUS

   NUMCPUS=1

   \nMEMSIZE

   MEMSIZE=269768

   \nPAGESIZE

   PAGESIZE=3072

   \nSWAPSIZE

   SWAPSIZE=522104

   \nGPGSLO

   GPGSLO=0

   \nVXVM

   VXVM=""

   \nSDS

   SDS=""

   \nLVM

   LVM=""

   \nHOSTID

   HOSTID=7f0100

   \nCPU0

   CPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 "

   \nVMWARE

   VMWARE=1

   \nVMUUID

   VMUUID=564dbd2b25d24511f334879ce61b51e3

   \n \n>>>

   >>> sadc_cpu

   \n200612211242

   200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0

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   Otherwise, the following error message will be displayed: \n
   ERR: Unable to contact Agent.

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