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When performing the default ping check for a host, up.time Uptime Infrastructure Monitor may display an error message similar to the following:

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Panel
bgColor#fff

To correct this error, take the following steps:

  1. Open the uptime.conf file in a text editor.
  2. Look for the following entry:

    externalErdcScriptPath=<install_dir>/bin/

    This is the path in which up.time Uptime Infrastructure Monitor searches for executables, specifically icmp.exe and lmhostid.exe. Note that<install_dir> is the directory in which up.time Uptime Infrastructure Monitor is installed.

    If you installed up.time Uptime Infrastructure Monitor in the default location, on Windows this path is C:/Program Files/uptime software/uptime/support/bin/.

  3. If the externalErdcScriptPath entry is not in the file, add it to uptime.conf.

    Otherwise, ensure that the correct <install_dir> is specified.

  4. Stop and restart the up.time Uptime Infrastructure Monitor Data Collector service.