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Working with Users
Working with Users
Working with Users

Users are the individuals who have access to Uptime Infrastructure Monitor and its various functions. You can grant permissions to users to do any or all of the following:

  • view information about specific systems in your environment
  • generate and save reports about specific systems
  • receive alerts

Adding Users

To add users, do the following:

  1. In the tree panel, click Add New User.
    The Add User window appears.
  2. In the Username field, type a name for the user, which is used to log into Uptime Infrastructure Monitor.
    If you are using Active Directory or an LDAP directory to authenticate Uptime Infrastructure Monitor users, the user name you input should be identical to the user’s name in the central directory.
  3. If AD/LDAP is enabled for user authentication, leave the Password field blank; otherwise enter a password that is stored in the Uptime Infrastructure Monitor DataStore.
    If using an AD or LDAP directory to authenticate users, Uptime Infrastructure Monitor refers to the directory for password information during user login. For more information, see Changing How Users Are Authenticated.
  4. If you have set a user password, re-enter it in the Confirm Password field.
  5. Enter the full name of the user in the First Name and Last Name fields.
  6. Optionally, enter the user’s geographical location or department in the Location field.
  7. If the user is receiving alerts via email, enter the user’s email address in the Email Address field.
  8. Select one of the following options from the Time Period for Emailing dropdown list:
    • 24x7
    • Never
    • 9am to 5pm weekdays
    • another Monitoring Period that you have previously created
  9. If the user receives alerts on a cell phone or pager, enter the email address of the user’s cell phone or pager in the Pager/Cellphone Address field.
    The email address takes the following format:
    <number>@mobile_provider_domain
    Where <number> is the user’s cell phone number, and mobile_provider_domain is the Internet domain of the user’s mobile phone service. For example, [email protected]
  10. Select an option from the Time Period for Pager/Cellphone Messages dropdown list.
    The options are the same as the ones listed in Step 8.
  11. If the user receives alerts via the Window messaging service, enter the name of the user’s computer in User's Windows Desktop Hostname field.

    Info

    To receive popup alerts, you must enable the Windows messaging service on the user’s computer. See Enabling the Windows Messaging Service for information.

  12. Enter the workgroup or domain to which the user’s computer belongs in the User's Windows Desktop Workgroup field.

  13. Select an option from the Time Period for Windows Popups dropdown list
    The options are the same as the ones listed in Step 8.
  14. Select the user’s Default Login Dashboard.
  15. If the user receives alerts, select the Should the user receive alerts? option.

    Info

    If you select this option, you must also enter information in the Email Address or Pager/Cellphone Address fields.

  16. If you selected the Should the user receive alerts? option in the previous step, select one or more of the following options:
    • Alert on Critical: the user receives an alert when Uptime Infrastructure Monitor detects a critical problem with one or more of monitored services
    • Alert on Warning: the user receives an alert when Uptime Infrastructure Monitor detects a potential problem with one or more monitored services
    • Alert on Unknown: the user receives an alert when Uptime Infrastructure Monitor detects an error in the configuration of the monitor, or if Uptime Infrastructure Monitor cannot execute the service check
    • Alert on Recovery: the user receives an alert when the service recovers from an error (e.g., an application, process or service restarts, or a server reboots)
  17. Click the Disable ActiveX Graphs option to display graphs using a Java applet instead of in 3D.
    Info

    ActiveX graphs are only available to users accessing Uptime Infrastructure Monitor with Internet Explorer.

    Do not select this option if the user is working with Internet Explorer. Click the Show Tips option to disable graphical tool tips on pages like View Notification Groups.
  18. Select a role for the user from the User Role dropdown list.
    For more information on user roles, see the section Working with User Roles.
  19. In the Available User Groups field, select the user group to which you want to add this user, and then click Add.
    For more information on user groups, see the section Working with User Groups.
  20. Click Save.

Viewing Users

To view all Uptime Infrastructure Monitor users, click Users on the main toolbar. When you are viewing other information on this Users panel, you can also click View Users in the tree panel.

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Editing User Information
Editing User Information
Editing User Information

To edit user information, do the following:

  1. Do one of the following:

    • Click the Edit icon beside the name of the user.

    • Click the name of the user whose information you want to edit, and then click Edit User on the User information page.

    The Edit User window appears.

  2. Edit the information as described in the Adding Users section.

Deleting Users

To delete a user, click its corresponding Delete icon on the main Users page.

Because user accounts, user roles, and user groups are autonomous entities in Uptime Infrastructure Monitor, deleting a specific user account does not affect the role it was assigned, or the group to which it belonged. However, any reports or custom dashboards created and shared with a user group also are deleted. Before deleting a user account, ensure you re-create the account's reports and dashboards on another account. 

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