For Uptime Infrastructure Monitor 7.8.4 5 and later, the vcruntime140.dll must be installed prior to installing or upgrading. If the .dll is not available during the upgrade or installation process, you may receive a message that the procedure failed.
To fix this issue:
- Exit the installer by clicking OK.
- Install the Microsoft Visual C++ 2015 Redistributable, available at the following URL: https://www.microsoft.com/en-us/download/details.aspx?id=48145
- Re-run Uptime installer Uptime-7.8.45-windows.exe.
If you currently have Visual C++ 2017 Redistributable installed on top of VC++ 2015 Redistributable, then the required registry key may not exist in your environment. To resolve this issue, you must "repair" VC++2017. For more information, see https://developercommunity.visualstudio.com/content/problem/262841/vc-runtime-redistributable-update-deletes-registry.html.