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  • entering incorrect ServiceNow user account credentials in Uptime Infrastructure Monitor
  • entering an incorrect ServiceNow instance path
  • entering alert rules incorrectly
  • failing to check the Open Incident in ServiceNow checkbox
  • if Email Alert is used for the account profile, failing to verify that the user account email address is already configured in Uptime Infrastructure Monitor
  • failing to select at least one item each in Notification Groups and Service Monitors