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Users are the individuals who have access to up.time and its various functions. You can grant permissions to users to do any or all of the following:
- view information about specific systems in your environment
- generate and save reports about specific systems
- receive alerts
Adding Users
To add users, do the following:
- In the tree panel, click Add New User.
The Add User window appears. - Type a name for the user, which will be used to log into up.time, in the Username field.
If you are using Active Directory or an LDAP directory to authenticate up.time users, the user name you input should be identical to the user’s name in the central directory. - If AD/LDAP is enabled for user authentication, leave the Password field blank; otherwise enter a password that will be stored in the up.time DataStore.
If using an AD or LDAP directory to authenicate users, up.time will refer to the directory for password information during user login. For more information, see Changing How Users Are Authenticated. - If you have set a user password, re-enter it in the Confirm Password field.
- Enter the full name of the user in the First Name and Last Name fields.
- Optionally, enter the user’s geographical location or department in the Location field.
- If the user will be receiving alerts via email, enter the user’s email address in the Email Address field.
- Select one of the following options from the Time Period for Emailing dropdown list:
- 24x7
- Never
- 9am to 5pm weekdays
- another Monitoring Period that you have previously created
- If the user will receive alerts on their cell phone or pager, enter the email address of the user’s cell phone or pager in the Pager/Cellphone Address field.
The email address takes the following format:
<number>@mobile_provider_domain
Where<number>is the user’s cell phone number, andmobile_provider_domainis the Internet domain of the user’s mobile phone service. For example,[email protected]. - Select an option from the Time Period for Pager/Cellphone Messages dropdown list.
The options are the same as the ones listed in Step 8. If the user will receive alerts via the Window messaging service, enter the name of the user’s computer in User's Windows Desktop Hostname field.
Info To receive popup alerts, you must enable the Windows messaging service on the user’s computer. See Enabling the Windows Messaging Service for information.
Enter the workgroup or domain to which the user’s computer belongs in the User's Windows Desktop Workgroup field.
- Select an option from the Time Period for Windows Popups dropdown list
The options are the same as the ones listed in Step 8. - Select the user’s Default Login Dashboard.
If the user will receive alerts, select the Should the user receive alerts? option.
Info If you select this option, you must also enter information in the Email Address or Pager/Cellphone Address fields.
- If you selected the Should the user receive alerts? option in the previous step, select one or more of the following options:
- Alert on Critical: the user receives an alert when up.time detects a critical problem with one or more of monitored services
- Alert on Warning: the user receives an alert when up.time detects a potential problem with one or more monitored services
- Alert on Unknown: the user receives an alert when up.time detects an error in the configuration of the monitor, or if up.time cannot execute the service check
- Alert on Recovery: the user receives an alert when the service recovers from an error (e.g., an application, process or service restarts, or a server reboots)
Click the Disable ActiveX Graphs option to display graphs using a Java applet instead of in 3D.
Info ActiveX graphs are only available to users accessing up.time with Internet Explorer.
Do not select this option if the user is working with Internet Explorer.- Click the Show Tips option to disable graphical tool tips on pages like View Notification Groups.
- Select a role for the user from the User Role dropdown list.
For more information on user roles, see the section Working with User Roles. - In the Available User Groups field, select the user group to which this user will belong and then click Add.
For more information on user groups, see the section Working with User Groups. - Click Save.
Viewing Users
To view all up.time users, click Users on the main toolbar. When you are viewing other information on this Users panel, you can also click View Users in the tree panel.
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To edit user information, do the following:
Do one of the following:
Click the Edit icon beside the name of the user.
Click the name of the user whose information you want to edit, and then click Edit User on the User information page.
The Edit User window appears.
Edit the information as described in the Adding Users section.
Deleting Users
To delete a user, click its corresponding Delete icon on the main Users page.
Since Because user accounts, user roles, and user groups are autonomous entities in up.time, deleting a specific user account will not affect the role it was assigned, or the group it belonged to. However, any reports or custom dashboards created and shared with a user group will also be deleted. Before deleting a user account, ensure you re-create the account's reports and dashboards on another account.
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