\n\nIf you did not log out of the up.time UI before upgrading (refer to step 5 of Upgrading to up.time 7.2 of Later), you may see the following error after attempting to login after the upgrade:
| No Format |
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Database is not responding... |
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java.lang.NumberFormatException: |
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null at java.lang.Long.parseLong(Unknown Source) |
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at java.lang.Long.valueOf(Unknown Source) |
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at com.uptimesoftware.uptime.dataservice.simple.SimpleDataServiceQuery.getUserId(SimpleDataServiceQuery.java:22) |
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at com.uptimesoftware.uptime.dataservice.query.GetLandingPageForUser.getUser(GetLandingPageForUser.java:97) |
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at com.uptimesoftware.uptime.dataservice.query.GetLandingPageForUser.getLandingPageUrl(GetLandingPageForUser.java:53) |
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at com.uptimesoftware.uptime.dataservice.query.GetLandingPageForUser.getResultSet(GetLandingPageForUser.java:28) |
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at com.uptimesoftware.uptime.dataservice.QueryExecutor.getResultSet(QueryExecutor.java:14) |
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at com.uptimesoftware.uptime.dataservice.ResultSetCommandExecutor.execute(ResultSetCommandExecutor.java:13) |
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at com.uptimesoftware.uptime.dataservice.FrontEndCommandExecutor.execute(FrontEndCommandExecutor.java:11) |
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at com.uptimesoftware.uptime.dataservice.FrontEndCommandType.execute(FrontEndCommandType.java:49) |
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at com.uptimesoftware.uptime.dataservice.ProtocolHandler.run(ProtocolHandler.java:57) |
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at java.lang.Thread.run(Unknown Source) |
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To resolve this issue, you can force the logout by\nnavigating to: http://servername:9999/main.php?logout=1\nwhere where servername:9999 is the name of your server and the port you use to connect to \nupup.time.
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Other options to clear the issue include:
- Clear the cache and restart the \nbrowserbrowser.
- Reboot the server.
- Click the logout button (if visible).