The WMIDIAG tool runs a
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diagnostic test against a system's WMI configuration and working status,
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reports any errors, and explains the configuration settings. The WMIDIAG tool is available from the Microsoft website. The download is an exe file that will
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extract 3 files. Run the wmidiag.vbs script to start the diagnostics
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scan. If you receive a warning about “Your Default scripting engine is
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WSCRIPT.EXE”, it may appear that’s not happening, but the scan will still run
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in the background. After it’s completed scanning it will automatically open a
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text file with the results.
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If you scroll through
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the file, you’ll see a lot of information about the state of your system, and
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various performance counters used by WMI. It’s fairly common to see a few
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ERRORS/WARNINGS in the log, especially for things like “(WBEM_E_NOT_FOUND)
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Object cannot be found.” At the end of text file you’ll see the overall status
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for your system. This will either be:
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- SUCCESS: WMIDiag \ndetermined determined that WMI works CORRECTLY.
- ERROR: WMIDiag detected \nissues issues that could prevent WMI to work properly!. Check 'C:\\USERS\\USERNAME\\APPDATA\\LOCAL\\TEMP\\WMIDIAG-V2.1_WIN7_.CLI.SP1.64_CSS-USER_2012.10.16_12.52.59.LOG' \nfor for details.
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If you see the status \nasking asking you to check the other log file, check that, as it will contain \nadditional additional details about your system’s WMI performance.
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After running the tool,
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review the configuration for indications of conditions that will prevent
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up.time from communicating with the WMI system. If errors are reported,
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as a first troubleshooting step, you should try refreshing the performance counters
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with the below commands. As they will
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fix most of the common WMI issues that interfere with up.time’s ability to
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gather performance metrics.
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| Code Block | ||
|---|---|---|
| ||
winmgmt |
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/resyncperf |
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wmiadap /f |
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|
After refreshing the
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counters, run the WMIDIAG tool again to see if the errors have been fixed. If
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you require further assistance resolving the issue after running the scan and
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performance counter reset commands, then send the WMIDIAG results before
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refreshing the counters and then again after refreshing the counters, as well
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as the additional .LOG mentioned above to [email protected].