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The Uptime Infrastructure Monitor Support Portal provides various documents and articles that guide you through a first-time installation or upgrade.

Info

  Antivirus software blocks STUNNEL installation. You should disable any antivirus software before doing UIM installation or upgrade.

Installing for the First Time

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PLUG-374Tags broken on The Grid
PLUG-372Web Application Transaction Monitor fails during playback of site
PLUG-326Perform consistent update of all Plugin/Gadget information
PLUG-190Update the plugin 'VMware ESX Datastore Capacity Monitor'
UT-18080Upgrade to 7.8 Blank System Profile Pages for vCenters and elements in them
UT-18073Upgrading the product to Apache/2.4.25 (Win64) PHP/5.6.30 OpenSSL/1.0.2k breaks SSL Certificate Expiry service monitor
UT-18070Upgrade of mssql backend 7.8 to 7.8.2 ends up unusable if using jdbc driver
UT-17989Licensing page on autodiscovery has typo
UT-17988About Uptime screen reporting incorrect OS version
UT-17987Capacity Planning What-If gadget never loads any elements
UT-17981Action Profile - Windows Service action for Agent does not work
UT-17980PREXPORT failing caused by: java.sql.SQLException: TDS Protocol error: Invalid packet type 0x0 at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2486)
UT-17979Unable to add physical server to Uptime
UT-17917SQL Server Tablespace Check monitor fails when database names use unconventional identifiers
UT-179107.8 Problem Report import throws errors com.mysql.jdbc.exceptions.jdbc4.MySQLNonTransientConnectionException: No operations allowed after connection closed
UT-17907Fix support info in wizard
UT-17905Custom formatting for alert profiles cannot be enabled
UT-17898Uptime on MSSQL backend is having lots of deadlocks
UT-17896Ensure Uptime and installer are compatible with SQL Server 2016
UT-17891Update README.txt file in Linux agents
UT-17888Incorrect conditional test in VirtualMachineFilter
UT-178817.8 Problem Report not functional
UT-17878Confirm CVE vulnerabilities are fixed
UT-17873Unable to add vCenter
UT-17868Resolved UIM installer issues
UT-17861RHEL v7.2 Agent not installing properly
UT-17860Ongoing connection issues with MSSQL backend in 7.8
UT-17858Agent fails when upgrading on Ubuntu
UT-17833PHP errors around error exception handling
UT-17832PHP errors around VMware
UT-17831Modify behavior of data collector when dashboards zip/folder is found missing on start
UT-17830Modify behavior of data collector when gadget zip/folder is found missing on start
UT-17825Primport failing - improve PR import/export machinery
UT-17681Reporting instance errors with DB connection timeout after a few reports
UT-17630Modify resetdb and upgrade script to flush all Apache sessions
UT-17569Make Uptime upgrade preserve keystore and cacerts store
UT-17492Using obsolete versions PHP 5.4.45 and OpenSSL 1.0.2g
UT-17363Installer takes a long time to load on install or uninstall
UT-17361Resource Usage report shows no value for Hyper-V server
UT-17099Uptime install/upgrade script logic for installing plugins/gadgets is faulty
UT-17068Uptime creates extremely high number of database connections every other Sunday night
UT-16334Update Apache and its components including SSL
UT-15886Reports still showing ignored VMs

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Known Issues

Upgrade

  • After upgrading from Uptime Infrastructure Monitor 7.6.1 to 7.7.x, an older login page may appear. Click Ctrl + F5 to refresh the page and the new login page appears.
  • Users who upgrade from Uptime Infrastructure Monitor 7.7.3 to 7.8.x:
    • may notice additional time required when upgrading due to the upgrade of MySQL 5.6 to 5.7
    • Anchor
      UT-18123
      UT-18123
      may notice the Uptime Agent service is removed without the agent being uninstalled. If you want to monitor the Monitoring Station using an agent, go to Add/Remove Programs in the Control Panel, uninstall the Uptime Agent, and then reinstall the agent available in the uptime-agent folder.

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