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If you suspect that an agent has a problem, poll the agent from within the Uptime Infrastructure Monitor web interface to display its output and forward the results to uptime Uptime Technical Support.

To poll an agent:

  1. In the GlobalScan or My Enterprise Infrastructure tab, click the name of the system on which the suspected problem agent is installed.
  2. In the Tree panel, click the Info tab and then click Poll Agent.

    If the agent is working properly, output similar to the output below should be displayed:

    Code Block
    languagetext
    Host: Ginger
    Network Hostname: ginger.uptimesoftware.com
    Agent Port: 9998
    Using SSL?: false
    >>> ver
    up.time agent 3.7.2 linux
    >>> sysinfo
    SYSNAME=ginger
    DOMAIN=uptimesoftware.com
    ARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct 3 17:52:56 EDT 2003 i686 i686 i386 GNU/Linux"
    OSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)"
    NUMCPUS=1
    MEMSIZE=269768
    PAGESIZE=3072
    SWAPSIZE=522104
    GPGSLO=0
    VXVM=""
    SDS=""
    LVM=""
    HOSTID=7f0100
    CPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 "
    VMWARE=1 VMUUID=564dbd2b25d24511f334879ce61b51e3
    >>> sadc_cpu 200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0
    

    Otherwise, the following error message will be displayed:
    ERR: Unable to contact Agent.