If you suspect that an agent has a problem, poll the agent from within the Uptime Infrastructure Monitor web interface to display its output and forward the results to uptime Uptime Technical Support.
To poll an agent:
- In the GlobalScan or My Enterprise Infrastructure tab, click the name of the system on which the suspected problem agent is installed.
- In the Tree panel, click the Info tab and then click Poll Agent.
If the agent is working properly, output similar to the output below should be displayed:
Code Block language text
Host: Ginger Network Hostname: ginger.uptimesoftware.com Agent Port: 9998 Using SSL?: false >>> ver up.time agent 3.7.2 linux >>> sysinfo SYSNAME=ginger DOMAIN=uptimesoftware.com ARCH="Linux ginger 2.4.21-4.ELsmp #1 SMP Fri Oct 3 17:52:56 EDT 2003 i686 i686 i386 GNU/Linux" OSVER="RedHat 3(Taroon 2.4.21-4.ELsmp i686)" NUMCPUS=1 MEMSIZE=269768 PAGESIZE=3072 SWAPSIZE=522104 GPGSLO=0 VXVM="" SDS="" LVM="" HOSTID=7f0100 CPU0=" 0 0 0 2995.743 0 Intel(R)Xeon(TM) 8 " VMWARE=1 VMUUID=564dbd2b25d24511f334879ce61b51e3 >>> sadc_cpu 200612211242,0,1,0,8208,369072,0,0,0,0,0,0.00,0.00,0,0,0,0.00,0,0,0,76,0,0, 0,0,0,0
Otherwise, the following error message will be displayed:
ERR: Unable to contact Agent.