Date: Thu, 28 Mar 2024 21:53:04 +0000 (UTC) Message-ID: <714925330.5513.1711662784772@ip-10-0-1-161.ec2.internal> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_5512_1979429362.1711662784768" ------=_Part_5512_1979429362.1711662784768 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
This knowledge base article provides steps to troubleshoot and r= esolve "No recent performance data available. Is the system online?" messag= es for a Windows Agent element in the Global Scan tab. A similar arti= cle for WMI elements can be found in "No recent performance data available. Is the system onlin= e?" - WMI elements.
This message indicates that the Platform Performance Gatherer (PPG), a b= ackground service monitor responsible for gathering performance metrics, su= ch as CPU, memory, disk, is unable to properly collect metrics. The m= ost common reason the PPG fails for Agent elements is corrupted or unavaila= ble Windows performance counters.
To verify if and which metrics the counters are failing for, run Poll Ag= ent tool for Windows element.
The metrics where the counters are failing will likely contain an ERR st= ring. To resolve try rebuilding the performance counters using the st= eps outlined in the article Rebuilding Windows Performance Counters.