Date: Thu, 28 Mar 2024 11:34:55 +0000 (UTC)
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Alert profiles can be attached to one or more service monitors t=
o define which groups of users will receive the alert. Create an aler=
t profile by following these steps:
- Click the Services tab.
- Click on Add Alert Profile.
- Provide a descriptive name for the alert profile that describes the typ=
e of users that will receive the alert (e.g. L1, L2, Senior Admins).
- Set the start/end alerting on notification number values. This is=
used for escalations and determines when to start sending alerts to these =
users.
- Select the alert delivery type (email, Pager, Run Script or Windows Pop=
up using the Windows Messenger service).
- If desired, customize the email format under the Custom Formatting Opti=
ons section.
- Select the group of users this alert profile will send alerts to. =
Note that you will need to create Notification Groups prior to this step o=
r you will need to create the alert profile, then the notification group, a=
nd then edit the alert profile once more.
After completing these steps, you can create new service monitors and at=
tach the alert profile, or simply add the alert profile to already created =
Uptime Infrastructure Monitor service monitors. To create a new servi=
ce monitor with an Alert Profile:
- Click the Services tab.
- Select the type of monitor you want to create and click Continue.
- Set all the options for the monitor and select the Alert Profile from t=
he drop down list.
- Click the Save button.
To add an Alert Profile to an existing service monitor:
- Click the Services tab.
- Locate and click the name of the service monitor from the list (or clic=
k the View icon).
- Scroll down and click the Edit Alert Profiles button on the right.
- Add the Alert Profile to the right list and click Save.
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