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The most straightforward way to enable this functionality is to = have Uptime Infrastructure Monitor alerts sent to an email alias that = is consumed and parsed by the Remedy ticketing system. This functionality c= an be further enhanced by using the Uptime Infrastructure Monitor Cust= om Alert Format option to include incident-specific tokens that can be pars= ed by Remedy to assign the ticket to the correct group, queue, or severity = level.
Alternatively, if more granular control is required, the custom script a= lert option allows you to build a fully-customized integration with almost = any third-party toolset. In this example, a script could be generated to ac= cess Remedy public API functions to publish alerts to the system in the exa= ct format you desire.